Accessing a locked Wave Trusted Drive due to OS corruption

Accessing a locked Wave Trusted Drive due to OS corruption


Article Summary: This article provides information on "Accessing a locked Wave Trusted Drive due to OS corruption".


Table of Contents:
  1. Issue
  2. Resolution






1.


Issue



We might not be able to access our encrypted Wave Trusted Drive due to operating system corruption. The drive may become locked and Windows could be inaccessible. We may also need to retrieve data in Recovery Environment or attempt other recovery options.





2.


Resolution



The steps below requires the use an O/S Repair disk to access the Self-Encrypting drives in the event of Windows OS corruption, then repair or re-install.This should address the lockup issue.

1. Power up the unit. When the Machine boots, the Trusted Drive will prompt you to present your Authentication credentials.
2. Enter your credentials to authenticate to the locked drive.
3. After successful authentication halt the boot process by pressing F8 several times and Machine will halt the boot process. ( DO NOT RESTART AT THIS POINT)
4. At this point drive is successfully unlocked.
5. Place CD containing Operating System Repair CD or WIN-PE CD in the CD tray and press CTRL+ALT+DEL to RESTART the unit.
6. The WIN PE or OS CD will now be able to access the self-encrypting hard drive.

 


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Identifikátor článku: SLN137425

Dátum poslednej zmeny: 07/05/2012 12:00 AM


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