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XPS 13 9360 may not power on after using the power button to turn the computer off

Summary: This article helps resolve the issue when your XPS 9360 does not power on after you used the power button to turn the computer off.

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Article Content


Symptoms


This article helps resolve the issue when your XPS 13 9360 does not power on after you used the power button to turn the computer off.

XPS 13 9360 users may encounter a no POWER/no POST issue after a forced shutdown but holding the power button down until the system shuts off. Power button LED might be ON for a short period then OFF soon.

Download and install the latest BIOS update for your Dell XPS 9360 from the Dell Support Website, Driver and downloads, BIOS tab. (Currently version 1.3.2)

SLN303953_en_US__1icon Note: For additional information, refer to Dell Knowledge Base article What is BIOS and How to Download and Install the latest BIOS?.

You can resolve this issue by performing a Real Time Clock Reset of the system: How to Reset Real Time Clock (RTC) to recover your Dell XPS, Latitude and Precision PC  

To prevent this issue from reoccurring:

  1. Touch or click the Start button.
  2. Touch or click the power icon, and then select Shutdown.

If the issue is not resolved, see the Dell knowledge base article How to Troubleshoot Power Issue On a Dell Laptop .

Article Properties


Affected Product

XPS 13 9360

Last Published Date

21 Feb 2021

Version

4

Article Type

Solution