Article Number: 000130674
XPS 13 9360 users may encounter a no POWER/no POST issue after a forced shutdown but holding the power button down until the system shuts off. Power button LED might be ON for a short period then OFF soon.
Download and install the latest BIOS update for your Dell XPS 9360 from the Dell Support Website, Driver and downloads, BIOS tab. (Currently version 1.3.2)
You can resolve this issue by performing a Real Time Clock Reset of the system: How to Reset Real Time Clock (RTC) to recover your Dell XPS, Latitude and Precision PC
To prevent this issue from reoccurring:
If the issue is not resolved, see the Dell knowledge base article How to Troubleshoot Power Issue On a Dell Laptop .
XPS 13 9360
21 Feb 2021
4
Solution