LTO7 not recognized under Windows Server 2008, 2012 or 2012 R2

Summary: LTO7 is not recognized under Windows Server 2012 and 2012 R2. The device appears as unknown in the device manager. This article provides a workaround to manually install the driver to have the LTO7 correctly displayed under Windows 2012. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Issue:


LTO7 is not recognized under Windows Server 2012 and 2012 R2. The device appears as unknown in the device manager.
This article provides a workaround to manually install the driver to have the LTO7 correctly displayed under Windows 2012.
 

 

SLN304370_en_US__1icon LTO7 is not supported under Windows Server 2008, update to Windows 2012 is needed.

 

 

Solution

1) Install HBA adapter/controller firmware. The package file can be download on the LTO-7 download page ("SAS non-RAID" directory)

2) Install the Windows hotfix https://support.microsoft.com/en-us/kb/3095711 (external link) : Update to support LTO-7 tape drives in Windows Server

3) Install LTO7 driver using the package install_nonexclusive.exe

Cause

-

Resolution

-

Affected Products

PowerVault LTO7, PowerVault TL2000
Article Properties
Article Number: 000125661
Article Type: Solution
Last Modified: 29 Jul 2025
Version:  5
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