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Article Number: 000138049

Some Computers May Hang or Present a Blue Screen with Stop Code: MEMORY MANAGEMENT Error

Summary: Your Dell computer may stop working or present a Stop Code: MEMORY MANAGEMENT, this may be caused by DDR4 2666MHz memory modules. Refer to the steps on how to resolve the issue.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

You may experience a time where your Dell computer stops working or presents a Stop Code: MEMORY MANAGEMENT error Figure 1, (commonly called a Blue Screen or BSOD), this may be caused by DDR4 2666MHz memory modules installed in the computers listed in Table 1.

Dell recommends that the latest BIOS be installed. For more information refer to Dell Knowledge Base article Dell BIOS Updates.

NOTE: To determine whether or not that the latest BIOS includes the resolution for this issue, perform the following steps.
  1. Once on the product page for your computer, select the BIOS file name to expand the section.
  2. Touch or click View full driver details.
  3. Look under Enhancements:.
  4. When Improved memory compatibility for DDR4 2666Mhz memory DIMMS is listed, the BIOS has been updated to resolve the issue. When it does not, please refer to this site later, for an updated BIOS.

 

Dell also provides an application called SupportAssist, which provides automatic computer updates and proactive resolution features to help identify and prevent issues.

To run the SupportAssist application, perform the following steps.

  1. In the Search Box on your computer, type SupportAssist.
  2. Select SupportAssist in the search results to open the application.
    NOTE: When SupportAssist is not listed in the search results, it means the application is not installed on your computer. For more information on how to download and install SupportAssist, see the SupportAssist for PCs and tablets page.
  3. Touch or click Update Now under Get Drivers & Downloads, and then follow the prompts.

 

Alienware
Alienware 15 R4
Alienware 17 R5
Aurora R7
Inspiron
Inspiron 24 5477 AIO
Inspiron 27 7777 AIO
Inspiron 3470
Inspiron 3670
Inspiron G3 3559
Inspiron G5 5587
Inspiron G3 3779
Inspiron G7 7588
Latitude
Latitude 5491
Latitude 5591
Precision
Precision 3530
Precision 5530
Precision 7530
Precision 7730
OptiPlex
OptiPlex 3060
OptiPlex 5060
OptiPlex 5260 AIO
OptiPlex 7060
OptiPlex 7460 AIO
OptiPlex 7760 AIO
OptiPlex XE3
Vostro
Chengming 3980
Vostro 3070
Vostro 3470
Vostro 3670
Vostro 7580
XPS
XPS 8930
XPS 9570
Table 1: Computers That May Have the  DDR4 2666MHz C-Die Memory Modules Installed

 

SLN309844_en_US__3Memory DDR4 2666MHZ
Figure 1: Memory Management Error

Cause

N/A

Resolution

N/A

Article Properties

Affected Product
Alienware 15 R4, Alienware 17 R5, Alienware Aurora R7, Dell G5 15 5587, Dell G7 15 7588, Dell G3 3779, Inspiron 15 3559, Inspiron 5477, Inspiron 7777, Inspiron 3470, Inspiron 3670, Latitude 5491, Latitude 5591, OptiPlex 3060 Tower , OptiPlex 3060 Micro, OptiPlex 3060 Small Form Factor, OptiPlex 5060 Tower, OptiPlex 5060 Micro, OptiPlex 5060 Small Form Factor, OptiPlex 5260 All-In-One, OptiPlex 7060 Tower, OptiPlex 7060 Micro, OptiPlex 7060 Small Form Factor, OptiPlex 7460 All-In-One, OptiPlex 7760 All-In-One, Optiplex XE3, Precision 3530, Precision 5530 2 in 1, Precision 5530, Precision 7530, Precision 7730, Vostro 15 7580, Vostro 3070, Vostro 3470, XPS 15 9570, XPS 8930 ...
Last Published Date

29 Jun 2023

Version

9

Article Type

Solution

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