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Article Number: 000125837

Gaming Performance Significantly Reduces on Dell G5 5590, G7 7590, G7 7790

Summary: Learn how to resolve slow gaming performance issue on Dell G5 5590, Dell G7 7590 and Dell G7 7790 PCs. Fix slow performance and slow FPS issue during game play.

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Article Content

Resolution

Symptom

You may notice that the performance on select Dell G5, G7 gaming PCs may reduce when the 'Thermal Setting' in Dell Power Manager is set to 'Cool'. This performance impact is noticed especially when playing games which affects the FPS during game play.

Affected PCs

  • Dell G5 5590
  • Dell G7 7590
  • Dell G7 7790

Solution

To resolve this issue:

  1. Update the BIOS
  2. Change Thermal Setting to 'Optimized' or 'Ultra Performance' on Dell Power Manager

Update the BIOS

Warning: Dell laptop PCs must have the battery installed and charged to at least 10% before you begin the BIOS update. Dell recommends running the laptop PC on AC power before proceeding with the update process.
 
SLN315849_en_US__1icon Note: To learn more about updating the BIOS on your PC, refer to the Dell knowledge-base article Dell BIOS Updates 
 
Warning: It is recommended that you disconnect external peripherals like external hard disk drives, printers, scanners before updating the BIOS on your Dell PC.
  1. Browse to the Dell Drivers & downloads page for your product
  2. Ensure you have selected the correct Operating System
  3. Under Category, select BIOS
  4. Locate the latest System BIOS
  5. Click Download and save the file to your PC
  6. Open File Explorer and browse to the location where the downloaded file is saved
  7. Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process
  8. Your PC may restart several times during the update procedure. Do not power off the PC during the update procedure.

Change Thermal Setting to 'Optimized' or 'Ultra Performance' on Dell Power Manager

  1. Click Start and open Dell Power Manager application
  2. In the Dell Power Manager window, click the Thermal Management tab in the left pane
  3. Click the radio button beside the thermal management setting to either Optimized or Ultra Performance (Figure 1)
  4. Restart the PC
SLN315849_en_US__2I_Dell_Power_Manager_Thermal_Management_TM_v1
Figure 1: Dell Power Manager - Thermal Management Settings

Article Properties

Affected Product

Dell G5 15 5590, Dell G7 15 7590, Dell G7 17 7790

Last Published Date

21 Feb 2021

Version

4

Article Type

Solution

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