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Some games that support DirectX 12 may not launch correctly after upgrade to Windows 10 to Version 1903(19H1) on a computer with NVidia graphics

Summary: Refer to the instructions to help resolve a situation where some games cannot be launched properly after upgrading the Operating System Windows 10 version 1903, that have a Nvidia graphics adapter. ...

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Article Content


Symptoms

You may experience a situation where some games cannot be launched properly after upgrading the Operating System Windows 10 version 1903, that have a Nvidia graphics adapter.

Perform the following steps to help resolve the issue:

  • Download and install the latest Nvidia Video drivers.

    For the latest Dell Video drivers, browse to the Dell Drivers & Downloads website.
    For more information on how to download and install Video on your computer, refer to the Dell Knowledge Base article Drivers and Downloads FAQs (refer to the How do I download and install device driver? section).

    Note: Once on the Drivers & Downloads website, use the drop down menu to select Video under the Category option.

     

  • When the issue persist, disable the disable DirectX 12 support in the game settings.
    Note: Refer to the game documentation or contact the game manufacture for more information on how to disable DirectX 12.

Article Properties


Affected Product

Dell G5 15 5590, Dell G7 15 7590, Dell G7 17 7790

Last Published Date

21 Feb 2021

Version

2

Article Type

Solution