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Article Number: 000130479

XPS 13 9300 60 Second Delay May Be Experienced when Selecting the Shutdown, Restart Option (Warm Reboot)

Summary: when Selecting the Shutdown, Restart Option (Warm Reboot) on an XPS 13 9300 there may be up to a 60 Second Delay.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

XPS 13 9300 users may experience up to a 60 second delay booting when they select the shutdown, restart option in Windows. Once restarting that system may appear to have at the Dell Splash screen up to one minute before completing the startup to enter the operating system.

Affected Products:

XPS 13 9300

A Complete power off, then power on (Cold Reboot) is unaffected and will boot at the normal speed.

Resolution

Updating the latest BIOS version on the computer will help resolve the issue. To download and install the latest BIOS:

Warning: Dell recommends disconnecting any external devices like external hard disk drives, printers, scanners before updating the BIOS.
 
Warning: Dell laptops must have the battery installed and charged to at least 10% before you begin the BIOS update. Dell recommends connecting the laptop to AC power before proceeding with the update process.
 
SLN321931_en_US__1icon Note: To learn more about updating the BIOS on a Dell computer, see the Dell knowledgebase article Dell BIOS Updates.
  1. Browse to the Dell Drivers & downloads page for XPS 13 9300.
  2. Select the Operating System.
  3. Under Category, select BIOS.
  4. Locate the latest System BIOS.
  5. Click Download and save the file to your computer.
  6. Open File Explorer and browse to the location where the downloaded file is saved.
  7. Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process.

Article Properties

Affected Product

XPS 13 9300

Last Published Date

10 Apr 2021

Version

4

Article Type

Solution

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