Touchpad on specific Latitude laptops is erratic or freezing when AC adapter or LAN cable is connected

Touchpad on specific Latitude laptops is erratic or freezing when AC adapter or LAN cable is connected


Table of Contents

  1. Touchpad on specific Latitude laptops is erratic or freezing when AC adapter or LAN cable is connected
  2. Download and install the Dell Multi-touch touchpad driver to resolve the issue

This article contains information on the touchpad experiencing erratic behavior or freezing when the AC adapter or LAN cable is connected on Dell Latitude generation E2 or E3 laptops.


Touchpad on specific Latitude laptops is erratic or freezing when AC adapter or LAN cable is connected

When the AC adapter or a LAN cable is connected to certain Latitude laptops, users may notice that the touchpad experiences erratic behavior or becomes frozen. If an external mouse is connected to the system, the mouse pointer behaves normally. This issue may occur on the following models of the Latitude laptop:

Latitude E2 Latitude E3
Latitude E4310 Latitude E5420
Latitude E5410 Latitude E5520
Latitude E5510 Latitude E6220
Latitude E6410 Latitude E6320
Latitude E6510 Latitude E6420
Latitude E6410 ATG Latitude E6520

This issue may be related to ground noise coming from the power source. It can be passed to the system from the AC adapter, a LAN connection, or a USB device such as a printer.

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Download and install the Dell Multi-touch touchpad driver to resolve the issue

As a workaround to resolve the issue, download and install the latest version of the touchpad driver from the following location: Dell Multi-Touch Touchpad Driver.

Once the driver is installed, open the touchpad properties by clicking the icon for the drive in the system tray. Disabling the Gestures setting for the multi-touch properties may allow for better touchpad functionality. If ground noise from the power source is causing the erratic or freezing touchpad behavior, it is recommended this environmental issue is resolved for a more permanent solution.

The screenshot below shows where to disable the multi-touch gesture settings within the touchpad properties:

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Article ID: SLN284958

Last Date Modified: 04/05/2018 03:09 AM


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