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Setting up the S2418H/HN/HX/NX, S2718H/HN/HX/NX & S2718D Monitors for High Dynamic Range (HDR) operation

Summary: Get the best from your S2718H/HX Monitor by using 4K

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Article Content


Symptoms

Refer to Resolution section.

Cause

NA

Resolution


Follow the guidelines in this article to set up the Dell S2418H/HN/HX/NX, S2718H/HN/HX/NX & S2718D monitors for High Dynamic Range (HDR) operation.


Cannot set GFX solution into HDR mode after switching into Movie HDR/Game HDR Presets

The Graphics solution does not recognize S2418H/HN/HX/NX, S2718H/HN/HX/NX & S2718D as a High Dynamic Range (HDR) capable device.

This can occur if:

  1. The Graphics driver is not updated to the latest version (e.g. nVidia 384.76 or above)
  2. The minimum requirement for HDR is not met (e.g. HDMI 2.0 cabling and interface);

Solution

Ensure the Personal Computer (PC) or graphics solution meets minimum requirement for HDR playback and install the latest software drivers for the Graphics card.

Ensure that the inbox HDMI 2.0 cable that comes with the package is used.

If the above steps fail, choose the resolution 3840 x 2160 from the Display Properties to force the proper HDR signaling.

Setting the maximum resolution of Movie HDR and Game HDR:

SLN306485_en_US__1icon NOTE: If you are unable to set the recommended resolution, contact the manufacturer of your system or consider purchasing a graphics adapter that will support the video resolution.
  1. In Windows 7, Windows 8, Windows 8.1 Windows 10.
  2. Select the On-screen display (OSD) Color preset option to Movie HDR or Game HDR.
  3. Right-click on the desktop and click screen resolution.
  4. Click the dropdown list of screen resolution and select 3840 x 2160.
  5. Click OK.

Resolution specifications

Description Range
Horizontal Scan Range 30 kHz to 83 kHz (VGA
30 kHz to 83 kHz (HDMI 1.4)
30 kHz to 140 kHz (HDMI 2.0)
Vertical Scan Range 56 Hz to 76 Hz (VGA)
56 Hz to 76 Hz (HDMI 1.4)
29 Hz to 75 Hz (HDMI 2.0)
Maximum Preset Resolution 1920 x 1080 @ 60 Hz (VGA/HDMI 1.4)
3840 x 2160 @ 60 Hz (HDMI 2.0)
Video display capabilities (HDMI Playback 480p, 576p, 720p, 1080p, 2160p (HDMI 2.0)

Requirements to view or playback High Dynamic Range (HDR) content

  1. Via Ultra BluRay DVD or Game consoles: Ensure that the DVD player and Game consoles are HDR capable (for example Panasonic DMP-UB900, x-Box One S, PS4 Pro). Download and install the appropriate graphics card drivers (for PC applications), see below.
  2. Via Personal Computer: Ensure the graphics card that is used is HDR capable [HDMI2.0a (with HDR option) compliant and HDR graphics driver is installed]. HDR capable player application must be used, for example, Cyberlink PowerDVD 17, Windows 10 Movies and TV app. For example Dell XPS8910, Alienware Aurora R5, bundled with the below graphics cards. Dell Graphics driver with HDR support: Refer to Dell support page to download the latest graphics driver that supports HDR playback for your PC/Notebook.
  • NVidia
    HDR capable NVidia graphics cards: GTX1070, GTX1080, P5000, P6000, etc. For a full range of HDR capable NVidia graphics cards, please refer to NVidia website www.nvidia.com
    Driver that supports Full Screen Playback mode (for example PC games, Ultra-BluRay players), HDR on Win10 Redstone 2 OS: 381.65 or later.
     
  • AMD
    HDR capable AMD graphics cards: RX480, RX470, RX460, WX7100, WX5100, WX4100, etc. For a full range of HDR capable AMD graphics cards, please refer to www.amd.com Check HDR driver support information and download the latest driver from www.amd.com.
     
  • Intel (Integrated Graphics) HDR capable system: CannonLake or later
    Suitable HDR player: Windows 10 Movies and TV app
    OS with HDR support: Windows 10 Redstone 3
    Driver with HDR support: visit http://downloadcenter.intel.com for the latest HDR driver
SLN306485_en_US__1icon NOTE: HDR playback via OS (for example playback of HDR in a window within desktop) requires Win 10 Redstone 2 or later with appropriate player applications (for example PowerDVD17). Playing back protected content will require appropriate DRM software and/or hardware (for example Microsoft PlayreadyTM).

Please refer to the Microsoft website for HDR support information.


Article Properties


Affected Product

Dell S2418H/S2418HX, Dell S2418HN/S2418NX, Dell S2718D, Dell S2718H/S2718HX, Dell S2718HN/S2718NX

Last Published Date

09 Feb 2024

Version

4

Article Type

Solution