If an internal user is configured incorrectly in Active Directory, Dell Data Protection | Cloud Edition will activate the user as an External user. This is because the Dell Data Protection | Encryption Security Server will try to resolve the login to an AD account. If it fails to find the user in Active Directory, the server will assume the account is needed by an external user.
Dell Data Protection | Cloud Edition
Check the following settings in your network environment:
For support, US-based customers may contact Dell Data Security ProSupport at 877.459.7304, Option 1, Ext. 4310039, or via the Chat Portal. To contact support outside the US, reference ProSupport’s International Contact Numbers. For additional insights and resources, visit the Dell Security Community Forum.
Article ID: SLN301002
Last Date Modified: 06/26/2018 04:11 PM