Suggested Quick Fixes:
Select the tab below that matches the type of keyboard you have. Follow the steps on how to connect your keyboard to your computer.
When buying a keyboard or mouse with a computer:
When buying a keyboard or mouse separately from a computer:
![]() Figure 1: Wireless Receive |
![]() Figure 2: Wireless Receiver Location in Packaging |
When you cannot locate your wireless receiver after you have unpacked the devices, some mice and keyboards have a place to store the wireless receiver. Look under the mouse buttons where the batteries are or in the battery compartment on keyboard.
For information on how to connect to your Bluetooth keyboard, refer to Dell Knowledge Base article Fix, Connect to and Learn About Bluetooth.
Select the tab below that matches the Operating System (OS) that is installed on your computer. Follow the steps to make sure the settings are correct to prevent the cursor from moving around erratically while typing.
When the Dell Touchpad tab is not listed, it means one of two things:
When the Dell Touchpad or Cypress Trackpad tab is not listed, it means one of two things:
For more information, refer to the following video How to Check If Dell Touchpad Drivers are Installed - Windows 8(8.1) (English only).
For more information, refer to Microsoft Base article Use the On-Screen Keyboard (OSK) to type.
Refer to Dell Knowledge Base article How to Obtain Manuals and Documentation for your Dell Product, for more information on where the Number Lock Key is.
When your computer is attached to a docking station, undock it.
For more information on where the Number Lock Key is, refer to the document that came with the keyboard or browse to the Keyboard and Mouse Manual page for the manual.
When buying a keyboard or mouse with a computer:
When buying a keyboard or mouse separately from a computer:
![]() Figure 1: Wireless Receive |
![]() Figure 2: Wireless Receiver Location in Packaging |
When you cannot locate your wireless receiver after you have unpacked the devices, some mice and keyboards have a place to store the wireless receiver. Look under the mouse buttons where the batteries are or in the battery compartment on a keyboard, but they are not shipped in those locations.
For more information on where the Number Lock Key is, refer to the document that came with the wireless keyboard or browse to the Keyboard and Mouse Manual page for the manual.
For more information on where the Number Lock Key is, refer to the document that came with the Bluetooth keyboard or browse to the Keyboard and Mouse Manual page for the manual.
Refer to Dell Knowledge Base article How to Obtain Manuals and Documentation for your Dell Product, for more information on where the Number Lock Key is.
Refer to the Microsoft Knowledge Base Article, Change your keyboard layout, and then select your Operating System (OS) using the drop down menu and follow the instructions.
Refer to the Microsoft Knowledge Base Article, Change your keyboard layout, and then select your Operating System (OS) using the drop down menu and follow the instructions.
There are four options to switch between the F1-F12 function and special keys located on the top row of your Notebook keyboard.
Pressing the function key will now activate the special key associated to that function key, without having to press the Fn key first.
Depending on the type of BIOS (System Setup) your Dell computer has, the screen will look one of two ways.
Select the picture that matches the one on your computer for information on how to set the Function keys default.
Your computer will restart at this time.
Your computer will restart at this time.
Button | Action |
---|---|
![]() |
Go to the Home Internet page |
![]() |
Launch E-mail |
![]() |
Go to Web page or Web menu (configured by software) |
![]() |
Start Web Search |
Button | Action |
---|---|
![]() ![]() |
Mute Sound |
![]() ![]() |
Volume Down |
![]() ![]() |
Volume Up |
![]() ![]() |
Play / Pause |
![]() ![]() |
Media Stop |
![]() ![]() |
Previous |
![]() ![]() |
Next |
![]() |
Audio Key (starts Windows Media Player) |
![]() |
CD/DVD Ejection Key - Quickset may need to be installed before this key will work. (You may have to Press and hold the Fn key first, for it to work.) |
Button | Action |
---|---|
![]() |
Number Lock (You may have to press and hold the Fn key first, for it to work.) |
![]() |
Scroll Lock (You may have to press and hold the Fn key first, for it to work.) |
![]() |
Brighten Display - Tap it to brighten the display. (You may have to press and hold the Fn key first, for it to work.) |
![]() |
Dim Display - Tap it to dim the display. (You may have to press and hold the Fn key first, for it to work.) |
![]() |
External Display - Pressing this key toggles between an external or internal monitor or both. (You may have to press and hold the Fn key first, for it to work.) |
![]() |
CD/DVD Ejection - This key only works if Quickset is installed. (You may have to press and hold the Fn key first, for it to work.) |
![]() |
Standby - This key only works if Quickset or Dell ContolPoint is installed depending on your model. (You may have to press and hold the Fn key first, for it to work.) |
![]() |
Battery Status - This key only works if Quickset or Dell ContolPoint is installed depending on your model. (You may have to press and hold the Fn key first, for it to work.) |
![]() |
Battery Charging - Allows you to disable battery charging until the next reboot. It has no effect on battery usage, and only works if Dell ContolPoint is installed. (You may have to press and hold the Fn key first, for it to work.) |
![]() |
Fn Key - Fn stands for function. Pressing and holding this key allows you access the alternative function of a key. It is typically located between the CTRL and Windows key on the lower-left of the keyboard. (The alternative function of the key may be in blue or red letters under the main function. For more information refer to the pictures above for descriptions of what the key does.) |
![]() |
Latitude ON:
|
![]() |
Disables or Enables the Touchpad on some computers. Press and hold the Fn key then press the F3 key to toggle the Touchpad off or on. |
![]() |
Disables or Enables the Touchpad on some computers. Press just the F6 key to toggle the Touchpad off or on. |
![]() |
Disables or Enables the Touchpad on some computers. Press just the Touchpad Disable/Enable key, (the key is located to the right of the F12 key) to toggle the Touchpad off or on. |
Numbers reference image above: | |
![]() |
Mute On / Off |
![]() |
Media Stop |
![]() |
Previous Track |
![]() |
Volume Knob - Volume Up / Volume Down (turns right to left, not a push button) |
![]() |
Next Track |
![]() |
Play / Pause |
![]() |
Audio Key (starts Windows Media Player) |
Numbers reference image above: | |
![]() |
Volume Knob - Volume Up / Volume Down (turns right to left, not a push button) |
![]() |
Audio Key (starts Windows Media Player) |
![]() |
Media Stop |
![]() |
Previous Track |
![]() |
Play / Pause |
![]() |
Next Track |
![]() |
Mute On / Off |
When a keycap comes off, perform the following steps to try to put the keycap back on the notebook:
When a keycap comes off, perform the following steps to try to put the keycap back on the keyboard:
Using the SupportAssist application provides automatic computer updates and detects issues that will be resolved for you. Let us take the effort out of maintaining your Dell Computer or Tablet. For more information about SupportAssist, browse to the SupportAssist for PCs and tablets page.
How to Change Keyboard Settings on Windows 10 (English Only) |
How to fix Keyboard not working (English Only) |
USB Devices Not Working Windows 10 (English Only) |
Article ID: SLN305029
Last Date Modified: 01/18/2019 02:13 PM
Thank you for your feedback.