Knowledge Base

CMG Shield delayed activations display as Dell endpoints in the Server UI


This article will provide information when CMG Shield delayed activations display as Dell endpoints in the Server UI.


Affected Products:

Dell Data Protection | Encryption




When using delayed activations on a CMG Shield, the endpoint inventory upload and activation information will incorrectly identify the Shield as a Dell Data Protection Shield.

  • CMG Server v6.x endpoints will display as Dell licensed Shields.
  • CMG Server v7.x shield will fail to activate because there are no Dell licenses.

The error in the CMG Shield log will be:

  • Activation request failed [device server fault:0x3eb]: org.apache.xmlrpc.XmlRpcException: Failure during activation: No license found for ClientType=Windows EditionType=Dell ShieldMode=Enterprise

The client will activate but in the Shield logs or the server UI, the endpoint will display as a Dell Shield.

To work around this issue, upgrade to Shield for Windows v6.8.2.3922, v7.1.1.3943 or later which resolves the issue.


For support, US-based customers may contact Dell Data Security ProSupport at 877.459.7304, Option 1, Ext. 4310039, or via the Chat Portal. To contact support outside the US, reference ProSupport’s International Contact Numbers. For additional insights and resources, visit the Dell Security Community Forum.


Article ID: SLN298989

Last Date Modified: 06/27/2018 07:46 AM


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