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Alienware 13 R2, 15 R2 & 17 R3 - LCD Display show distortion when play games

Summary: This article will show you how to solve LCD distortion, lines, flickering, BSOD issues with your Alienware 13 R2, 15 R2 and 17 R3 when playing games.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content


Symptoms


 

Alienware 13 R2, 15 R2 & 17 R3
LCD Display show distortion when playing games

 

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Supported Systems:

 
  Alienware 13 R2   Alienware 15 R2   Alienware 17 R3

Cause

What is happening?

Sometimes during gameplay, the user might see a distortion or lag in the game.

This can happen on systems running Windows 8.1 and Windows 10 with both AMD or NVIDIA Video Cards

Resolution

Solution

  1. Download and run the latest BIOS from our Drivers Page

  2. Uninstall the Intel HD Graphics Driver and the NVIDIA Graphics Driver

  3. Download and Install the Intel HD Graphics Driver (Version 20.19.15.4390 ,A07 or higher) from our Drivers Page

  4. Download and Install the latest AMD or NVIDIA GeForce drivers

    • For AMD drivers visit our Drivers Page

      You may use the latest version from amd.com but if this driver causes any issue please use the driver from our Drivers Page

    • For NVIDIA Drivers download the latest version from nvidia.com

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Article Properties


Affected Product

Alienware 13 R2, Alienware 15 R2, Alienware 17 R3

Last Published Date

22 Apr 2021

Version

4

Article Type

Solution