What is the Dell™ Printer Customer Experience Improvement Program? - KB Article - 276202

What is the Dell™ Printer Customer Experience Improvement Program? - KB Article - 276202




What is the Dell Printer Customer Experience Improvement Program?

The Dell Printer Customer Experience Improvement Program is a software application that allows Dell customers to impact the development of future imaging products. By sharing information with Dell regarding their printing behaviors, customers can contribute to improvements of future products.
There are two major uses for this data:

  • To assist in the development of future products
  • To assist in the design of promotional programs
Additionally, customers may elect to be eligible for direct marketing offers thru this program.

The Dell Printer Customer Experience Improvement Program adheres to all of the provisions of the Dell privacy policy. Data collected will be limited only to device behavior and the printer's service tag. No other personal information or data will be collected. The customer has the option of viewing the data being collected and also can opt in or out at any time.



Review Listing of Dell-Branded Printers that Will Include the Dell Printer Customer Experience Improvement Program

All Dell inkjet printers sold after February 1, 2005, will either include the program or will have a driver available on support.dell.com for download that will include it.



Review the Type of Information the Dell Printer Customer Experience Improvement Program Collects

The information collected varies depending on which Dell product you are installing, but generally includes the following:

  • The Printer Service Tag Number

  • The date the Dell product is installed

  • The number of pages you print

  • The amount of ink you use

  • The type of paper you use

  • The different Dell software drivers you use

  • The number of jobs you print

  • Use of the automatic document feeder (ADF), where applicable

  • Use of the control panel buttons



How Do I Participate in the Dell Printer Customer Experience Improvement Program?

The Dell Printer Customer Experience Improvement Program requires only Internet access and your agreement to participate.
You do not need to do anything else.



Is the Dell Printer Customer Experience Improvement Program a Version of Spyware?

The Dell Printer Customer Experience Improvement Program is not Spyware. There are two important distinctions:

  1. Customers will opt into this program (it is not forced on them)
  2. The information is only seen/used by Dell-authorized personnel and is not sold or given to outside research organizations.
Customers who do not select the I want to be eligible to receive money-saving offers, information on new products, and additional marketing information from Dell option during the installation process will only have their information used for future product development purposes.

The Dell Printer Customer Experience Improvement Program only monitors printing behavior and does not monitor any other PC functionality that is not associated with printing.



How Does Dell Ensure that Customers Know When They Are Participating In the Dell Printer Customer Experience Improvement Program?

The Dell Printer Customer Experience Improvement Program complies with the Dell Privacy Policy. The Dell Printer Customer Experience Improvement Program addresses four key aspects of this policy:

Notice - The Dell Printer Customer Experience Improvement Program will be installed at the time of printer driver installation. Customers are informed of the collection and intended use of the requested information and the information collected by the Dell Printer Customer Experience Improvement Program is visible by the customer. A link to the DPCEIP application will be available in the printer properties page or the Dell All-In-One Center where the user will find printer configuration information.
Choice - At the time of installation, Dell Printer Customer Experience Improvement Program provides customers a choice to participate through an opt-in/opt-out checkbox. No default will be selected. Customers are also able to opt-in/opt-out at any time after installation. A link to the Dell Printer Customer Experience Improvement Program application will be available in the printer properties page or the Dell All-In-One Center where the user will find printer configuration information. This link points to the Dell Printer Customer Experience Improvement Program application and allows users to opt-in or opt-out and get more information about the data collected and how Dell intends to use it.
Access - Customers can access the Dell Printer Customer Experience Improvement Program data file to review what data is being collected. A link to the Dell Printer Customer Experience Improvement Program application will be available in the printer properties page or the Dell All-In-One Center where the user will find printer configuration information.
Security - Customer data is kept secure in compliance with the terms of our overall privacy policy



How Does the Dell Printer Customer Experience Improvement Program Collect Information?

Periodically, your printer usage data is automatically transmitted to Dell over the Internet. This information is stored in the United States at Dell''s service provider, Lexmark.

When the transmission occurs, it does not interfere with your computer usage. You incur no extra charges by participating in the Dell Printer Customer Experience Improvement Program. No other information will be collected from you under using the Dell Printer Customer Experience Improvement Program.



How Is the Information that has been Collected from the Dell™ Printer Customer Experience Improvement Program Used?

The information collected will help Dell to understand how customers use their products and to design new products, marketing programs, and offerings.



Can I End My Participation in the Dell Printer Customer Experience Improvement Program At Any Time?

是。At any time, you can end your participation in the Dell Printer Customer Experience Improvement Program.

To end your participation, perform the following:

  1. Click the Start button, point to All Programs, point to Dell Printers and then point to Dell X Printer, where X represents the model number of the printer.
  2. 单击 “Dell Printer Solution Center(戴尔打印机解决方案中心)”
    出现 “Dell Printer Solution Center(Dell打印机解决方案中心)”菜单。
  3. 单击 “Advanced(高级)”选项卡。
  4. Click the Dell Printer Customer Experience Improvement Program option.
  5. Uncheck the participation box to end your participation.
  6. 单击 “Ok(确定)”按钮。



Review Dell´s Online Privacy Policy

To review the Dell Privacy Policy online, navigate to the following website:

Dell''s Online Policies



访问戴尔社区论坛了解更多信息

访问“Dell Community Forums(戴尔社区论坛)”查看戴尔用户社区中的其他用户讲了哪些内容。戴尔社区论坛为戴尔用户提供了一个讨论支持主题、学习和互助的场所。使用留言板发布问题和答案。



 
“快速提示”内容由日常解决问题的戴尔支持专业人员自行发布。 为了快速发布,“快速提示”可能仅体现部分解决方案或仍处于开发过程中或有待进一步验证是否可成功解决问题的解决办法。 因此,“快速提示”尚未经过戴尔的审阅、验证或批准,应谨慎使用。戴尔对客户因遵循“快速提示”中所述的任何流程或建议而可能导致的任何损失,包括但不限于数据丢失、利润或收入损失概不负责。

文章 ID: SLN18099

上次修改日期: 2016/04/19 12:21


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