Troubleshooting fax issues on Dell multifunction laser printers

Troubleshooting fax issues on Dell multifunction laser printers


Table of Contents:

  1. Confirm the Telephone Line is Functional
  2. Check Fax Cable is Correctly Inserted
  3. Reset Fax Defaults
  4. Replace Fax Cable if Available
  5. Disconnect other Devices
  6. Disable Error Correction Mode (ECM)
  7. Lower the Modem Speed (Baud Rate)

How to troubleshoot fax issues on Dell Multifunction Laser Printers


Confirm the Telephone Line is Functional

  1. Disconnect the fax cable from the the telephone wall socket.
  2. Using a telephone handset, confirm outbound calls can be made and inbound calls answered.
  3. If you are unable to make/receive calls, or there is excess noise on the line contact your service provider to resolve.

Compatibility with Voice Over Internet Protocol (VoIP) or Private Branch Exchange (PBX) systems cannot be guaranteed. Whenever possible test the suspect device using a standard Public Switched Telephone Network (PSTN) fixed line.

Back to Top


Check Fax Cable is Correctly Inserted

  1. Ensure the cable is securely connected to the socket marked "Fax" and to the telephone wall socket
  2. Remove and reseat the cable at both ends, check for damage to either the cable or socket

Back to Top


Reset Fax Defaults

Restoring the default fax settings may resolve connectivity issues.

Refer to your user guide for instructions on how to complete this on your specific model of MFP.

Back to Top


Replace Fax Cable if Available

If a suitable new or known good cable is available, fit this and test

Back to Top


Disconnect other Devices

Other devices on the line may cause issues. Disconnect other devices such as telephone handsets, ADSL modems, card payment processing devices etc.

Back to Top


Disable Error Correction Mode (ECM)

Disabling ECM may resolve some communication issues. Refer to your user guide for instructions on how to complete this on your specific model of MFP.

Back to Top


Lower the Modem Speed (Baud Rate)

Manually reducing the modem speed may resolve communication issues. Refer to your user guide for instructions on how to complete this on your specific model of MFP.

Back to Top


If you require further assistance or wish to give us feedback, please engage our technical team on Twitter.




Код статьи: SLN286360

Дата последнего изменения: 08/22/2018 04:03 PM


Оцените эту статью

Точно
Функционально
Просто понять
Помогла ли вам эта статья?
Да Нет
Отправьте нам свое мнение
Комментарии не должны содержать следующие специальные символы: <>()\
К сожалению, наша система обратной связи в настоящее время не работает. Повторите попытку позже.

Благодарим вас за отзыв.