Knowledge Base

Running Diagnostics on my Alienware System using Support Assist

Alienware Arena Description This article will show you how to install and use Alienware Support Assist to troubleshoot your system

Table of Contents :

  1. Installing Support Assist
  2. Support Assist Overview
  3. Checkup Options
  4. Uninstall Options

Supported Systems:
All Alienware systems shipped after September 2009

Minimum System Requirements:

  • Operating System Requirements - Laptops and Desktops
    • Microsoft Windows XP (32-bit SP3)
    • Microsoft Windows Vista (32-bit and 64-bit)
    • Microsoft Windows 7 (32-bit and 64-bit)
    • Microsoft Windows 8 (32-bit and 64-bit)
    • Microsoft Windows 8.1 (32-bit and 64-bit)
    • Microsoft Windows 10
  • Additional Software
    • Microsoft .NET Framework 3.5.1 or later
  • Internet Connectivity

  • Web Browser
    • Internet Explorer 7 or later

Installing Support Assist

You can Click Here to run these diagnostics on-line.

Or you can try the following steps:

  1. Click Here to download support assist
  2. Click Run when prompted
  3. The setup process will continue automatically, click Finished once it is completed

Back to Top

Support Assist Overview

The SupportAssist home page provides you information about the Product/ Model, Risk Notification, Service Tag, Express Service Code and Warranty details.

The home page consists of four tiles:

Notifications Provides information on overall system health and relevant updates
Checkup Contains all the diagnostis for your system
System Info Shows all the specifications of the hardware and software on your system
Support Has all the links to Alienware's support channels

Back to Top

Checkup Options

This scan performs the following diagnostics:

Software Scans
  • Performance
  • Battery
  • Touchpad
  • Webcam
Hardware Scans
  • CPU
  • Memory - System Memory
  • Hard Drive (Will run on each hard drive if you have more than one)

This scan performs the following diagnostics:

Software Scans
  • Performance
  • Battery
  • Touchpad
  • Webcam
Hardware Scans
  • CPU
  • Memory - System Memory
  • Hard Drive (Will run on each hard drive if you have more than one)
  • Video Card (Integrated)
  • Video Card (Discrete)
    Note: If you have an AMD Video card it will not be tested during this test. You can use the specific device diagnostic for AMD cards
Your screen may flicker during this test or display animated graphics
Your keyboard and mouse may be unresponsive for a brief period
We recommend closing any open applications

You can run independent diagnostics for each component in your computer

Important: Available tests may change depending on your system model. Click Here to run these diagnostics on-line.
Audio Devices


Sound Card
Storage Devices


Hard Drive


Card Reader
Video Devices


Video Card



Touch Screen

Video Port
Other Devices





Communication Devices

Network Card

Bluetooth Port
System Devices




USB Ports


Displays a calendar of all the relevant events on your computer. You can click on each event to see a detailed description

Here you can find more options to troubleshoot and fix different problems in your system.

  • System Fixes

    Solutions for common problems such as performance, battery, touchpad and webcam.

  • Blue Screen Troubleshooter

    Provides you historical information of blue screen errors on your system along with basic solutions to resolve them

  • Drive Space Manager

    Scans your system’s hard drives to show you information how your data is distributed

  • System Tools

    This is a collection of different windows based tools that will help you diagnose different system problems

Back to Top

Uninstall Options

We recommend that you keep the SupportAssist program on your Alienware system to maintain performance and provide the latest updates. If you do wish to remove this support tool please see below:

  1. Right-click the Start menu button and select Control Panel.
  2. Under Programs, select Uninstall a program
  3. In the list of programs, locate and select Dell SupportAssist, Dell Support Center or My Dell.
  4. At the top of the window, select Uninstall
Back to Top

Twitter AlienwareServices Facebook Alienware Arena Alienware Arena

Article ID: SLN130730

Last Date Modified: 06/14/2018 11:16 AM

Rate this article

Easy to understand
Was this article helpful?
Yes No
Send us feedback
Comments cannot contain these special characters: <>()\
Sorry, our feedback system is currently down. Please try again later.

Thank you for your feedback.