How Do I Replace Lost or Damaged Microsoft Operating System Media?

How Do I Replace Lost or Damaged Microsoft Operating System Media?


If your Microsoft operating system media is lost or damaged, you may be able to obtain a replacement. The guidelines for replacement media fall into the conditions of the original purchase, as specified in the Microsoft End User License Agreement (EULA). See the EULA for your particular purchase for other applicable rules, such as OEM purchases.

There are a couple of ways to go about obtaining media. In some cases, it may be possible to simply download and install a trial version of the OS. Generally, you can use your purchased license key to activate a trial version of Windows, which converts it into a full version.

All the evaluation versions of Windows products can be downloaded at https://www.microsoft.com/evalcenter/


To activate the trial version with your license, please refer to the activation method proper to your Windows Server version. It is also often possible to extend the Server Evaluation Period.

If this is not an option, go to the Microsoft OEM System Builder website and fill out the Media Replacement for End Users of System Builders form to order a copy of your media. For more information, links and references or keys, refer to Microsoft Article ID# 326246 - How to replace Microsoft software or hardware, order service packs, and replace product manuals.



You should have the following information handy:

  • The product key from the COA sticker on the side of the machine
  • The damaged media (so the lot numbers on the media can be read to Microsoft to verify possession of the physical media)
  • ​A copy of the original order showing the initial purchase


Other helpful links on Product Activation and Licensing from Microsoft can be found on the following link:




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Article ID: SLN163995

Last Date Modified: 06/15/2018 07:36 AM


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