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Article Number: 000178443

Alienware 13 R2, 15 R2 and 17 R3: 7 Beeps

Summary: If a non certified memory module is installed on an Alienware 13 R2, 15 R2 or 17 R3 you may get 7 beeps when starting the system.

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Article Content

Symptoms

Supported Systems:

 
  Alienware 13 R2   Alienware 15 R2   Alienware 17 R3

Solution

 

  1. Update the BIOS to v.1.2.15 or higher. This can be downloaded from our Drivers Page

  2. Clear the BIOS for recovery:

    Steps to reset BIOS on the Alienware 15 R2 and 17 R3

     

    1. Shut down the system

    2. Remove the bottom cover

    3. Disconnect the battery cable

      SLN302962_en_US__2img_aw_echomlk_batterycable_mr_v1

    4. Remove the system memory

      Click Here to watch a video on how to remove the memory

    5. Locate the CLRP1 Pins

      SLN302962_en_US__3img_echomlk1517_clrp1_01_mr_v1

    6. Using pliers or a flat head screwdriver touch both pins at the same time

      SLN302962_en_US__4img_echomlk1517_clrp1_02_mr_v1

     

    Steps to reset BIOS on the Alienware 13 R2

     

    1. Shut down the system

    2. Remove the bottom cover

    3. Disconnect the battery cable

      SLN302962_en_US__5I_aw_echo13batteryconnector_mr_v1a

    4. Remove the system memory

      Click Here to watch a video on how to remove the memory

    5. Locate the CLRP2 Pins

      SLN302962_en_US__6img_echomlk13_clrp1_01_mr_v1

    6. Using pliers or a flat head screwdriver touch both pins at the same time

      SLN302962_en_US__7img_echomlk13_clrp1_02_mr_v1

     

 

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Cause

SLN316295_en_US__1I_aw_2016logo_mr_v1

   SLN316295_en_US__2iC_aw_twitter_mr_v1   SLN316295_en_US__3iC_aw_youtube_mr_v1   SLN316295_en_US__4iC_aw_facebook_mr_v1   SLN316295_en_US__5iC_aw_alienhead_mr_v1

Resolution

 
Out of Warranty support  Out of warranty? No problem click here, enter your Service Tag and view our offers. 
 
Currently, offers are only available for US, Canada, UK, and France PC Customers. Server and Storage not applicable.

Article Properties

Affected Product

Alienware 13 R2, Alienware 15 R2, Alienware 17 R3

Last Published Date

21 Feb 2021

Version

4

Article Type

Solution

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