Troubleshooting the Dell Wireless Docking Station D5000

Troubleshooting the Dell Wireless Docking Station D5000



The following article provides information on "How to troubleshoot the Dell Wireless Docking Station D5000".


Table of Contents :

  1. There is no video on the monitor attached to the HDMI port on dock
  2. There is no video on the monitor attached to the DisplayPort on dock
  3. The video on the attached monitor is distorted or corrupted
  4. The video on the attached monitor is not display as extended monitor
  5. The audio jacks are not functioning
  6. USB ports are not functioning on docking
  7. External Media USB 3.0 not detected
  8. HDCP content is not able to display on the attached monitor
  9. Displaylink Driver not able to install
  10. The LAN port is not functioning
  11. WiGig Manager not loaded
  12. WiGig connection is not established
  13. Wireless doesn't work since I updated to Windows 10
  14. Poor Dock signal Performance
  15. No dock connection in pre-OS environment
  16. The WPS is not functioning

1. There is no video on the monitor attached to the HDMI port on dock

  • Make sure the laptop is connected with the Dock. Try to disconnect and reconnect with the Dock.
  • Make sure the HDMI cable supplied with the panel, is tightly secured to the video port in the laptop.
  • Check the video cable to ensure all pins in the connectors are straight. If the cable is detachable, try a different HDMI cable.
  • Make sure the DisplayLink Display Adapter is installed in the device manager.
  • If your monitor is connected to a Dock, the video output on your laptop may be disabled. Consult your laptop’s user manual or contact your laptop manufacturer for assistance on enabling this feature.


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2. There is no video on the monitor attached to the DisplayPort on dock

  • Make sure the laptop is connected with the Dock. Try to disconnect and reconnect with the Dock.
  • Make sure the DisplayPort cable supplied with the panel, is tightly secured to the video port in the laptop.
  • Check the video cable to ensure all pins in the connectors are straight. If the cable is detachable, try a different DisplayPort cable.
  • If your monitor is connected to a Dock, the video output on your laptop may be disabled. Consult your laptop’s user manual or contact your laptop manufacturer for assistance on enabling this feature.
  • Make sure the DisplayLink Display Adapter is installed in the device manager.


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3. The video on the attached monitor is distorted or corrupted

  • Make sure the HDMI or Display cable supplied with the panel is tightly secured to the video port in the laptop.
  • Check the video cable connectors to ensure all pins are straight. If the cable is detachable, try a different HDMI or Display cable.
  • If your monitor is connected to a Dock, the video output on your laptop may be disabled. Consult your laptop’s user manual or contact your laptop manufacturer for assistance on enabling this feature.
  • Make sure the DisplayLink Display Adapter is installed in the device manager.


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4. The video on the attached monitor is not display as extended monitor

  • Make sure the laptop is connected with the Dock. Try to disconnect and reconnect with the Dock.
  • Make sure the HDMI or DisplayPort cable supplied with the panel is tightly secured to the video port in the laptop.
  • Check the video cable to ensure all pins are straight on the cable connectors. If the cable is detachable, try a different HDMI or DisplayPort cable.
  • If your monitor is connected to a Dock, the video output on your laptop may be disabled. Consult your laptop’s user manual or contact your laptop manufacturer for assistance on enabling this feature.


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5. The audio jacks are not functioning

  • The most likely cause of audio output problems on the dock is a bad audio-out jack.
  • First try a reset using the switch on the Dock to make sure it is not a software issue with the dock.
  • If that fails to resolve the issue, try replacing the audio jack with a known good working device. (i.e. Headphones or speakers.)
  • If that fails to resolve the issue, try plugging to the audio port on your Notebook with the dock disconnected.
  • If this fails to resolve the issue, do you get audio from your Notebooks integral speakers, with no device plugged?
  • By using substitutions, you can work out whether this issue is with your Notebook, the dock or the device you were trying to plug up.


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6. USB ports are not functioning on docking

  • Make sure the laptop is connected with the Dock. Try to disconnect and reconnect again with the Dock.
  • Check the USB ports. Try plugging the USB device into another one. Occasionally, a USB port may fail to function, changing to another USB port may correct the issue.
  • Make sure the Fresco Logic Xhci (USB3) Root Hub is enabled in device manager.


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7. External Media USB 3.0 not detected

  • Make sure the laptop is connected with the Dock. Try to disconnect and reconnect again with the Dock.
  • Check the USB ports. Try plugging the USB device into another one. Occasionally, a USB port may fail to function, changing to another USB port may correct the issue.
  • Make sure the Fresco Logic Xhci (USB3) Root Hub is enabled in device manager.


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8. HDCP content is not able to display on the attached monitor

  • Wireless dock does not support the HDCP content, because the DisplayLink does not support HDCP.


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9. DisplayLink Driver not able to install

  • Make sure all the devices on the dock will be discovered and that their respective drivers need to be installed in device manager.


(Fig.1 Device Manager "View by connection".)


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10. The LAN port is not functioning

  • Make sure the Ethernet cable connections are secure at both the hub and the AP.
  • To resolve a temporary LAN port failure problem, unplug the dock for 20 to 30 seconds and then plug it back in. If this doesn't work, you may need to perform a reset, using the reset button.
  • Make sure the DiplayLink Ethernet is installed in device manager.
  • Make sure the Atheros AR815x PCI-E Gigabit Ethernet controller is installed in device manager.


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11. WiGig Manager not loaded

  • Make sure the WiGig Driver has been installed into the laptop before setting up the Wilocity Connection Manager.
  • Make sure the USB Display Adapters are enabled in device Manager.
  • Make sure the profile has been created.


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12. WiGig connection is not established

  • Check the WiGig status shows its connected on the Wilocity connection manager.
  • Make sure the SSID can be detected in the list items of the Wilocity connection Manager. If the dock is not configured, it will appear by the name of UnconfiguredDock.
  • Make sure the LED colour is green when a WiGig connection is established.


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13. Wireless doesn't work since I updated to Windows 10

  • Have you been unable to connect to your D5000 dock, ever since you agreed to update to Windows 10?
  • This is because there is an issue with the WiGig driver that is native to the Windows 10 Operating System. It does not support the 1601 Wireless card which is used to connect from your notebook to the D5000 dock.
  • There are currently no plans by the manufacturer to change the Windows 10 native WiGig driver.
  • This leaves only two choices:

    1. If you need to keep Windows 10 as your operating system, you can find a list of compatible Dell docks on the link below:

    2. Alternatively you can rollback to your previous operating system version using the instructions on the link below:


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14. Poor Dock signal Performance

  • Make sure no blockage on Dock and laptop.
  • Make sure the Dock and laptop are in the same room.
  • Make sure the distance between the Dock and laptop is not over 3m.


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15. No dock connection in pre-OS environment

  • A wireless dock is not support in a pre-OS environment. It needs the following drivers to be installed:

    1. QCA Ethernet driver (815x)

    2. Fresco USB3 Host controller (FL1100)

    3. DisplayLink USB graphics (DL3900)


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16. The WPS is not functioning

  • Check that PIN verification has succeeded for the WPS-enabled device you are connecting to the dock.
  • Make sure you have not pushed the push-button after disabling the WPS function.
  • Make sure the WPS LED lights up when you push the WPS button.


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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN289805

Last Date Modified: 07/23/2018 09:31 AM


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