Article Number: 000132245
Monitor Has No Power, and the Power LED is Off
Summary: How to troubleshoot a monitor that has no power.
Article Content
Symptoms
No video and the power button LED has no light.
Cause
No cause information.
Resolution
Monitor Has No Power, and the Power LED is Off
If the monitor appears to have no power and there is no indication that the power LED is on, try these steps to see if any one of them will correct the issue:
- Press the power button and wait for three to five seconds.
- Test the power outlet being used by plugging in another electrical device and verify that there is power.
- Ensure that the power cable is fully inserted at both ends.
- Swap with a known-good power cable, if one is available.
- Verify the exact location of the power light on the monitor by using the monitor's User Guide. These can be in different locations on different monitor models.
If there is an indication of power but there is no video that is displayed by the monitor, refer to: How to Troubleshoot Display or Video Issues on a Dell Monitor
If the monitor still indicates that there is no power after these steps, contact: Dell Technical Support
Record the monitor's PPID number and have it ready for Dell Technical Support, as agents are required to record the PPID number of the monitor in their call logs.
More information and support for your Dell monitor, laptop, or tablet screen can be found on our Monitor Support site.
Additional Information
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Article Properties
Last Published Date
20 Dec 2023
Version
7
Article Type
Solution