Troubleshooting Paper Jams on the Dell 1700 / 1700n / 2230d / 2230dn / 3330dn / 1710 / 1710n / 1720 / 1720dn / 2350d / 2350dn / 2330d / 2330dn Dell Laser Printer

Troubleshooting Paper Jams on the Dell 1700 / 1700n / 2230d / 2230dn / 3330dn / 1710 / 1710n / 1720 / 1720dn / 2350d / 2350dn / 2330d / 2330dn Dell Laser Printer


Table of Contents:

  1. Troubleshooting Paper Jams

This article provides information on "Troubleshooting Paper Jams on the Dell 1700 / 1700n / 2230d / 2230dn / 3330dn / 1710 / 1710n / 1720 / 1720dn / 2350d / 2350dn / 2330d / 2330dn Dell Laser Printer"


1. Troubleshooting Paper Jams

  1. Check the printer operator panel for the Paper Jam error. If both the Continue () and Paper Jam () lights are lit, refer to the appropriate solution for your printer model:
  2. If there is no paper jam error, clear the printer paper path.
    • Press the button on the left side of the printer to open the front cover, remove the toner cartridge and photoconductor (PC) drum, and remove any jammed paper or foreign objects.
    • Open the rear cover on the back of the printer and remove any jammed paper or foreign objects.
    • Pull out the paper tray and remove any jammed paper or foreign objects.
  3. Determine what kind of paper feed issue is occurring:
    • Multiple sheets are feeding into the printer at the same time.
      1. Try a different piece of paper in the printer.
      2. Ensure the Paper Tray is not overfilled.
      3. Determine if the issue only occurs with the optional paper tray. If yes, then reseat the tray and if necessary, If the issue persists, please contact Dell Technical Support.
      4. Interchange the left and right side Rubber Tires.
      5. If the error persists, please contact Dell Technical Support.
    • No sheets are feeding into the printer.
      1. Verify the paper source and size from the printing application matches the designated printer tray.
      2. Configure the optional paper tray for the correct paper size and type.
      3. Print a test page and listen for motor noise. If motor noise is heard, please contact Dell Technical Support.
      4. Determine if the problem only occurs with the optional paper tray.
        • The issue only occurs with the optional paper tray.
          1. Reseat the optional paper tray.
          2. Pull the Feed Rollers down by hand on tray 2.
          3. Inspect the Feed Rollers for any damage or wear and clean the roller. If there are signs of wear, please contact Dell Technical Support.
          4. If the error persists, please contact Dell Technical Support.
        • The issue occurs without the optional paper tray or the optional paper tray is not available.
          1. Inspect the Feed Rollers for any damage or wear and clean the roller. If there are signs of wear, please contact Dell Technical Support.
          2. If the issue persists, please contact Dell Technical Support.
    • Sheets are skewing when feeding into the printer.
      1. Verify the Paper Guides are in the correct position.
      2. Configure the optional paper tray for the correct paper size and type.
      3. Determine if the issue only occurs with the optional paper tray.
        • The issue only occurs with the optional paper tray.
          1. Reseat the optional paper tray.
          2. If the issue persists, please contact Dell Technical Support.
        • The issue occurs without the optional paper tray.
          1. Try to print from the Multi Purpose Feeder (MPF). If the problem happens again when printing from the MPF, please contact Dell Technical Support.
          2. Inspect the Feed Rollers for any signs of damage or wear and clean the roller. If there are signs of wear, please contact Dell Technical Support.
          3. Inspect the Paper Tray for any signs of damage. If there are signs of damage, please contact Dell Technical Support.
          4. If the issue persists, please contact Dell Technical Support.
        • The problem only occurs when printing from the Multi Purpose Feeder (MPF).
          1. Adjust the MPF Paper Guides.
          2. If the issue persists, please contact Dell Technical Support.
    • Paper is jammed in the printer and cannot be removed, please contact Dell Technical Support.

More info can be found in the 1700 /n User’s Guide, 2230d /dn User’s Guide, 3330dn User’s Guide, 1710 /n User’s Guide, 1720 /dn User’s Guide, 2350d /dn User’s Guide, or the 2330d /dn User’s Guide.

If these steps do not correct the problem, please contact Dell Technical Support.

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Article ID: SLN125677

Last Date Modified: 08/25/2015 09:35 AM


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