Blue Screen error "STOP 0x00000019: BAD_POOL_HEADER" on your Dell PowerEdge Server

Blue Screen error "STOP 0x00000019: BAD_POOL_HEADER" on your Dell PowerEdge Server

This article provides information on how to repair the Windows Blue Screen error "STOP 0x00000019: BAD_POOL_HEADER" on your PowerEdge server.

If you have a Windows blue screen error Bad Pool Header error 0x00000019, you may be able to gain some basic information on the code alone. This is one of the more difficult errors to troubleshoot. This error basically means that something went into the memory pool and did not remove itself properly.

According to the Microsoft MSDN Library Article: Bug Check 0x19: BAD_POOL_HEADER External Link "The pool is already corrupt at the time of the request. This may or may not be due to the caller".
Refer to the Microsoft TechNet Forum discussion: 0x00000019 BAD_POOL_HEADER External Link

Diagnostic Steps

  1. The internal pool links must be walked to figure out a possible cause of the problem.
  2. Review the Blue Screen pool parameters. Use the Microsoft Parameter Table External Linkto identify error.
  3. Determine if there is a faulty driver.
    Refer to Microsoft Article: Using Driver Verifier to identify issues with Windows drivers External Link
  4. For details about Server Core, refer to Microsoft Article: BSOD 0x00000019 Hyper-v 2008R2 Server core External Link
  5. Run Dell Diagnostics (PSA below) to test hardware, especially memory.
  6. Disable Antivirus, or any other filter driver on the system.

Included below are generic troubleshooting steps. Not every Blue Screen error requires an Operating System reinstall. In fact most can be repaired. These steps are not specific to the actual code and may not be necessary for every Blue Screen error.

To isolate the cause, run the Hardware Diagnostics on your PowerEdge Server.

  • If diagnostics fail, access the Dell Interactive Support Agent and search the error codes to determine which part is causing the error.
  • If diagnostics pass, identify when the Windows Blue Screen occurs.
    • Pre-boot
      To determine a faulty part, isolate the memory by connecting 1 module at a time, and isolate the hard disk by connecting a known good hard disk to the system until the faulty part is discovered.

    • Pre-logon
      Boot into Safe Mode and disable all Startup entries. Isolate 1 Startup entry at a time until you find the causing agent.

    • Intermittent / Post-logon
      Collect the minidump files by navigating to C:\windows\minidump and analyzing the minidump files using a tool called BlueScreenView External Link developed by Nirsoft. You can also use Windbg External Link and use the link to to set up the debug. Identify the causing agent and reinstall the appropriate driver or application. If the issue still persists, it may be necessary to perform a windows reinstallation.
Note: Drivers can be disabled in Windows 7/2008 R2 using the Microsoft Diagnostics and Recovery Tool Set (DaRT) External Link. To see a 60 second video on how to disable a device driver, refer to the Microsoft TechNet Video: Disabling Device Drivers Using the DaRT External Link
Note: Additional troubleshooting that can be performed if Dell SupportAssist is installed.
  1. Uninstall all versions of SupportAssist from Programs and Features.
  2. Update the Intel Rapid Storage Tech Driver from Dell Support if available.
  3. Download SupportAssist version 1.2.6793.01 or later from Dell Support. All of these include the fix.
  4. Install SupportAssist, restart the system.

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Article ID: SLN167353

Last Date Modified: 11/07/2018 09:58 AM

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