Knowledge Base

How to Generate a SOS Report in RedHat Enterprise Linux (RHEL) 6

Article Summary: This article provides information on how to generate a SOS Report in RedHat Enterprise Linux (RHEL) 6.

  • Ensure you are logged in as 'root'
  • Verify you have the 'sos' RPM installed :
    • # rpm -qa | grep -i sos
    • If not installed, you will need to install it :
      • # yum install sos
  • # sosreport
  • Input your name when requested
  • Input your Dell case number when requested
  • The output is a .tar.xz file saved in the '/tmp' folder
NOTE: These reports help technicians diagnose and troubleshoot your issue. Providing this file to the technician when opening a case can reduce the time it takes to resolve your issue.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN266165

Last Date Modified: 10/02/2014 11:44 AM

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