Unable to login to the Silverlight console with Invincea software \ Dell Data Protection Protected Workspace enabled in Dell Data Protection Encryption

Unable to login to the Silverlight console with Invincea software \ Dell Data Protection Protected Workspace enabled in Dell Data Protection Encryption


Note: As of January 2018, Dell Data Protection | Protected Workspace has reached EOS and this article is no longer updated by Dell. For more information reference End of Life / End of Support Policy for Dell Data Security. For support on Dell Data Protection | Protected Workspace, reference How do I get Support For Dell Data Protection Protected Workspace.

Unable to login to the Silverlight console with Invincea software (formerly Dell Data Protection | Protected Workspace) enabled.


Affected Products:

Dell Data Protection | Protected Workspace
Dell Data Protection | Encryption




Trying to access the Silverlight console may result in the error "Unable to access user admin roles" with Invincea software enabled. Add exceptions in Invincea for Core server ports 8888 and 9000 to resolve the issue.



Article ID: SLN292424

Last Date Modified: 09/14/2019 06:13 AM


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