How to Use and Troubleshoot the Dell Latitude 7275 Tablet

How to Use and Troubleshoot the Dell Latitude 7275 Tablet



This article provides information on using and troubleshooting your Dell Latitude 7275 including:

  • Wireless Networking.
  • Windows.
  • Mouse, Touchpad, Keyboard.
  • LCD.
  • Webcam.
  • Drivers.

Table of Contents:

  1. Charging and Turning on the Dell Latitude 7275 Tablet
  2. Getting started with the Dell Latitude 7275 Tablet
  3. Wireless Networking (Wi-Fi, Bluetooth, GPS and Mobile Broadband) How-to's and Troubleshooting
  4. Dell Windows Support Center
  5. Mouse, Keyboard or Touchpad Not Working Correctly
  6. The Computer Stops Responding or troubleshooting slow performance issues
  7. Microsoft Windows Crashes, Stops, Restarts or a Blue Screen Appears
  8. Troubleshooting a Notebook LCD Screen That is Black, Blank or Hard to See
  9. How to Turn the Wireless Antenna On and Off on a Dell Computer
  10. Latitude 7275 Drivers
  11. Using and Troubleshooting the Dell Webcam and Dell Webcam Central Software
  12. Disabling or Enabling the Touchpad
  13. The Computer Fails to Start or There is No Video
  14. Dell PC Diagnostics Quick Test and SupportAssist for PCs and Tablets
  15. Port Locations
  16. Computer Component is not Recognized

1. Charging and Turning on the Dell Latitude 7275 Tablet

Note: Because the battery may have discharged during shipping, it may be necessary to charge the battery before starting up the tablet.

The USB-C connector on the Dell Latitude 7275 can support data transfer or AC power but not both at the same time. When it is connected to a USB port on a computer, it automatically switches to data transfer mode and will not charge the battery. To charge the device, always use the AC power adapter with the USB-to-USB-C cable supplied with the device. The USB-C connector is located close to the bottom on the left-hand edge (when held horizontally with the webcam at the top).

LED status What it means
Solid White The battery is charging.
Solid Amber The battery is at low level with the tablet on or in a connected standby state - the screen is off but the tablet is still turned on.
Off The battery is not charging or the battery is fully charged.
Flashing Amber The battery is at a critical level and does not have enough charge to power on. If the power button is pressed during this state, the LED will turn on for 3 seconds and then turn off. Continue charging the tablet.

Normally, the battery will require about 4 hours to fully charge. The charge status can be checked from within the operating system.

To turn the tablet on, hold the tablet horizontally with the webcam at the top, then press and hold the power button located along the right-hand edge close to the top, for three to five seconds.

Caution: Charge the battery in an ambient temperature of 0 degrees Celsius (32 degrees Fahrenheit) to 35 degrees Celsius (95 degrees Fahrenheit). Use only the power adapter provided for charging the tablet. Using other power adapters or micro-USB cables may cause damage to your tablet.

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2. Getting started with the Dell Latitude 7275 Tablet

  1. Locate the AC adapter and the USB-to-USB-C cable that came with the tablet. Plug the AC adapter into a power outlet and plug the USB-C connector into the port located close to the bottom on the left-hand edge. Because the battery may have discharged during shipping, it may be necessary to charge the battery before starting up the tablet.

    To turn the tablet on, hold the tablet horizontally with the webcam at the top, then press and hold the power button located along the right-hand edge close to the top, for three to five seconds. It will take a few seconds for Windows to launch.

    NOTE: The steps below are for Windows 10.
  2. The first screen you will see is the Region and Language setup screen. You will be able to use the pull-down menus for the following:
    • Country or Region
    • App Language
    • Keyboard Layout
    • Time Zone
    When you have made all the choices, touch Next.
  3. The next screen will show the Microsoft Windows License Terms. You may read the full Windows license agreement here. When you are ready to proceed, touch Accept.
  4. The next screen will allow you to Get Online. Windows will display a list of locally available Wi-Fi networks. If your device has a SIM card, this screen will also offer you options for connecting to a broadband network. When you have chosen a network, you will be prompted to enter the network password to sign on. If you have access to your router and it supports Wi-Fi Protected Setup (WPS) follow the instructions to connect using WPS.
  5. On the next screen, you may choose whether to use the Express Settings which will simplify setup, or you can choose to Customize Settings, if you have experience using Windows 10.
  6. The next screen lets you set up your Windows account. If you already have a Windows account, enter your email address and password. You will be asked to enter a verification code sent to that email account. If you do not have a Windows account, you can set one up starting from this screen.
  7. The next screen is to gather information for your personalized support and anti-virus protection. When done touch or click Next.
  8. The next few screens show you the progress of setting up the applications and settings.

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3. Wireless Networking (Wi-Fi, Bluetooth, GPS and Mobile Broadband) How-to's and Troubleshooting

For how-to's and troubleshooting information on wireless networking please visit the Dell Networking and Wireless Support Center.

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4. Dell Windows Support Center

This link takes you to the Dell Windows Support Center. Select the operating system you need help with.

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5. Mouse, Keyboard or Touchpad Not Working Correctly

Refer to the following Dell Knowledge Base articles for information on how to use or troubleshoot mouse, keyboard or touchpad issues.

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6. The Computer Stops Responding

  1. Press the power button for at least 15 seconds to make sure the computer turns off.
  2. Disconnect all external peripherals including the keyboard, mouse and external monitor. Peripherals also include external storage devices such as flash drives, USB devices, printers, cards etc.
  3. Press the power button to see if the computer turns on and boots up okay; if not, refer to Dell Knowledge Base article Computer Does Not Turn on or is Stuck on the Dell Logo Screen.
  4. Download and install SupportAssist. For more information on how to obtain and install SupportAssist, browse to the SupportAssist for PCs and tablets page.
  5. Perform system maintenance on your computer, for more information refer to Dell Knowledge Base article Optimization and Maintenance of Microsoft Windows or Troubleshooting Slow Performance Issues.
  6. Start attaching devices to the computer one at a time and test to see if your system stops responding.

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7. Microsoft Windows Crashes, Stops, Restarts or a Blue Screen Appears

This link takes you to the Dell Knowledge Base article Microsoft Windows Locks Up or an Error Occurs.

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8. Troubleshooting a Notebook LCD Screen That is Black, Blank or Hard to See

For information on troubleshooting a notebook LCD Screen, refer to the Dell Knowledge Base article Troubleshooting a Notebook LCD Screen That is Black, Blank or Hard to See.

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9. How to Turn the Wireless Antenna On and Off on a Dell Computer

For information on how to turn the wireless antenna on and off on a Dell Computer, refer to Dell Knowledge Base article How to Turn the Wireless Antenna On and Off on a Dell Computer.

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10. Latitude 7275 Drivers

For information on the drivers available, browse to the Dell Latitude 7275 Driver Page.

This article provides information on how to download drivers for the Dell Latitude 7275 computer, How to Download and Install a Driver.

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11. Using and Troubleshooting the Dell Webcam and Dell Webcam Central Software

For information on how to troubleshoot the webcam on your computer, refer to Dell Knowledge Base article Using and Troubleshooting the Dell Webcam and Dell Webcam Central Software.

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12. Disabling or Enabling the Touchpad

For information on how to turn the touch pad on or off, refer to Dell Knowledge Base article Disabling or Enabling the Touchpad.

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13. The Computer Fails to Start or There is No Video

If you experience a situation in which the computer does not start at all or if it does turn on (lights turn on and fans are spinning), but the computer does not show any image, perform the following steps:
  1. Press the power button for at least 15 seconds to make sure the computer turns off.
  2. Disconnect all external peripherals including the keyboard, mouse and external monitor. Peripherals also include external storage devices such as flash drives, USB devices, printers, cards, etc.
  3. Remove the A/C adapter from the computer and unplug the adapter from the A/C outlet.
  4. Make sure the connections on the power cord and A/C adapter are firmly pressed together.
  5. Insert the A/C into the computer and a good A/C outlet.
  6. Press the power button to see if the computer turns on and boots up ok, if not, refer to Dell Knowledge Base article Computer Does Not Turn on, or is Stuck on the Dell Logo Screen.
  7. Start attaching devices one at a time and testing to see if the computer will turn on.

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14. Dell PC Diagnostics Quick Test and SupportAssist for PCs and Tablets

  • The fastest and easiest way to identify and resolve the most common issues is by using our Dell PC Diagnostics quick test. This will either fix the problem automatically, or it will guide you through the steps to resolve the problem.
    Note: When the diagnostic identifies a failing part, depending on the failing part, we will immediately start the process for a free in-warranty replacement part.

  • SupportAssist, previously called My Dell, provides system updates, detects issues and sends you alerts based on your device, which makes solving and preventing problems easier than ever. This application gives you access to everything you need to take the guesswork out of maintaining PCs and tablets. For more information such as how to obtain and install SupportAssist, browse to the SupportAssist for PCs and tablets page.
  • When the computer cannot access the Internet, you can run the built-in diagnostics on your computer, for more information, refer to Dell Knowledge Base article, Run Built-In Diagnostics (ePSA) for Your System.

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15. Port Locations

For information on the port locations, browse to the Dell Latitude 7275 Online Manual Page, click Dell Latitude 7275 Quick Start Guide.

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16. Computer Component is not Recognized

SupportAssist, previously called My Dell, detects issues and sends you alerts based on your device, This application gives you access to everything you need to take the guesswork out of maintaining PCs and tablets. For more information on how to obtain and install SupportAssist, browse to the SupportAssist for PCs and tablets page.

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Article ID: SLN300808

Last Date Modified: 09/14/2019 07:11 AM


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