This article provides the information on "Power surge on the USB port – Unknown USB Device needs more power than the port can supply - Windows 10".
A Latitude E7450 user running Windows 10 Pro 64-out of the box reported the following error: "Power surge on the USB port – Unknown USB Device needs more power than the port can supply." If you expand it it says Power surge on the USB port – A USB device has malfunctioned and exceeded the power limits of its hub port. You should disconnect the device.
Initiation troubleshooting should correspond with the on-screen directions:
If the issue persists:
Run the Hardware Troubleshooter
Uninstall and Reinstall all the USB Controllers
If this issue continues to occur with a specific device, it is possible that the device is requiring more voltage than is available from the USB port being used. In this case a USB Hub with it's own dedicated power source is suggested.
Connect the Powered USB hub to the system USB port and then connect the device to the powered USB hub.
Browse to the Dell USB Diagnostics page and follow the prompts, to help identify and fix issues with your computer.
If you have completed all the troubleshooting as indicated above, it is recommended you contact Dell Technical Support for additional assistance.
Article ID: SLN301114
Last Date Modified: 03/07/2018 08:33 AM