How to install SupportAssist Enterprise 4.0 on VMware vSphere

How to install SupportAssist Enterprise 4.0 on VMware vSphere

The following article provides information about deploying SupportAssist Enterprise Version 4.0 on VMware vSphere.

SupportAssist Enterprise is our automated proactive and predictive support technology. SupportAssist Enterprise 4.0 is a virtual edition with secure two-way connection between your environment and Dell EMC. Ideal for monitoring up to 4,250 devices including data storage, servers, networking, CI/HCI, and data protection in one place. For higher availability and quicker uptime, SupportAssist continuously monitors your connected environment, automatically detects current and potential issues and initiates remote resolution to solve issues and save you time.

Downloading SupportAssist Enterprise Version 4.0 requires authentication. Click here to access the download portal.

  1. Download the OVF file from the support site and extract the file to a location accessible by the VMware vSphere Client.
  2. On the right pane, click Create/Register VM.
    The New virtual machine window is displayed.
  3. On the Select creation type page, select Deploy a virtual machine from an OVF or an OVA file and click Next.
  4. On the Select OVF and VMDK files page, enter a name for the virtual machine, select the OVF and VMDK files, and click Next.
    The Select storage page is displayed.
  5. If there is more than one datastore available on the host, the Select storage page displays such datastores. Select the location to store the virtual machine (VM) files and click Next.
  6. On the License agreements page, read the license agreement, click I agree, and then click Next.
  7. On the Deployment options page, perform the following:
    1. From the Network mappings list, select the network the deployment template must use.
    2. For Disk provisioning, select Thin.
    3. Click Next.
  8. On the Additional settings page, enter the following details and click Next.
    • Domain name server
    • Hostname
    • Default gateway
    • Network IPV4 and IPV6
    • Time zone
    • Root password

      NOTE: It is recommended to have a complex root password. The password may have a minimum eight characters with at least one uppercase and one lowercase letter, one number, one special character.

      NOTE: Use this root password to log in to SupportAssist Enterprise for the first time after the deployment.

    • ESRS web administrator user name
  9. On the Ready to complete page, verify the details that are displayed and click Finish.
    A message is displayed after the deployment is complete and the virtual machine is powered on.

    NOTE: You must wait for 10-15 minutes before you log in to SupportAssist Enterprise user interface.

Go to https://<SAE IP>:5700/SupportAssist, where <SAE IP> is the IP address of the virtual machine on which you have deployed SupportAssist Enterprise.
Enter root in the Username box.
Enter the password.

Extra Resources

SupportAssist Enterprise Version 4.0 Presite Checklist
SupportAssist Enterprise Version 4.0 Release Notes
SupportAssist Enterprise Version 4.0 Reportable Items
SupportAssist Enterprise Version 4.0 Support Matrix
SupportAssist Enterprise Version 4.0 User's Guide
SupportAssist Enterprise Version 4.0 Troubleshooting Guide
SupportAssist Enterprise Version 4.0 Technical Description Guide
SupportAssist Enterprise Version 4.0 REST API Guide
SupportAssist Enterprise Version 4.0 Alert Policy Guide

Article ID: HOW17174

Last Date Modified: 11/27/2019 04:22 PM

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