Identify AC Adapter Damage on Dell Systems

Identify AC Adapter Damage on Dell Systems



This article provides information on Ac Adapter Damage - either to the cable or the adapter brick itself and clarification of normal wear & tear


Table of Contents:

  1. Frayed Cables
  2. Exposed Wires
  3. Cut in Cable
  4. Pin bent or broken
  5. Cable Loose
Note: If any of the above is caused by normal wear & tear, this is not covered by your warranty

To check what warranty you have on your system and what is covered, please go to Dell Web Site and select Warranty Status from the Warranty dropdown.

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Frayed Cables

Frayed Cables are most likely to happen at either end of the cable that comes from the adapter brick to the connector that connects to the computer.

This may be due to the amount of times the cable is wrapped around the brick or if the cable is subjected to any undue stress.

Frayed wires

(Fig 1. Frayed Cables)

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Exposed Wires

If the cable is frayed in any way, this may expose some of the internal wires. If the frayed cables are severe enough to expose wires, you should discontinue using the adapter.

Exposed wires

(Fig 2. Exposed Wires)

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Cut in Cable

A cut in the cable may appear at the flexible joints near the adapter brick or the connector. These flexible joints are designed to allow the cable to bend when being wrapped round the adapter brick but over time can become brittle and cuts may appear.
A cut may also appear if the cable has been rubbing against the edge of an object like a desk or chair.



Cut in cable

(Fig 3. Cut in Cable)

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Pin bent or broken

The adapter pin may become bent or break off entirely if it is not inserted into the computer port correctly.
Removing or inserting the cable at an angle may cause the centre pin of the adapter to become bent. If this occurs on a regular basis, the pin may break and the adapter will stop functioning.


Bent pin

(Fig 4. Pin bent or broken)

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Cable Loose

If you have a cable that is loose, try removing the cable and reconnecting it and make sure it is firmly in place.
If the cable is still loose, check for any bent or broken pins or damage to the connector or cable.

If there is damage to the cable that is causing it to become loose, the adapter and or cable will have to be replaced.

Warning: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and then pull firmly but gently to avoid damaging the cable. The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage.
Caution: Do not attempt to open or change any part of an Adapter as this may cause harm or even death.

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acadaptor General information and troubleshooting articles can be found on the AC Adaptor support page.


Article ID: SLN266020

Last Date Modified: 09/14/2019 04:03 AM


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