Follow the guidelines provided below for troubleshooting and resolving error codes on your Dell computer.
When your Dell product encounters a problem, it will often display an error code. These codes are designed to help direct you to identify the source of the problem and if possible direct you to a solution.
These error codes generally fall into four distinct categories. For more information, click the hyperlinks in the category titles, (they link to the code explanations):
- Hardware ePSA/PSA/SupportAssist Pre-Boot Error codes. Most of these codes are generated by the Pre-Boot System Assessment (PSA) or on newer systems the Enhanced Preboot System Assessment ePSA diagnostics that are built into your Dell system.
- Windows Error codes. These are most often referred to as Blue Screen errors as many Windows errors are displayed on a Blue screen with white text.
- Hard Drive Error codes. The hard drive in your system has a built in diagnostic capability called S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology) which can report pending failures or report the cause of a failure.
- Printer Error codes. Dell printers have built in diagnostics that are reported in printer diagnostic codes.
What can I do when I get one of these errors?
- Hardware ePSA/PSA/SupportAssist Pre-Boot Error codes.
- Windows Error codes.
- When Windows encounters certain situations, it halts and the resulting diagnostic information is displayed in white text on a blue screen. The appearance of these errors is where the term "Blue Screen Error" has come from. These error codes usually start with "STOP 0xXXXXXXXX" (the Xs represent various letter and number codes that point toward the cause of the error. For Windows 8, the blue screen has changed significantly, and now displays an ASCII frown face =( and the statement "Your PC ran into a problem that it couldn't handle, and now it needs to restart." followed by the error type. The familiar "0xXXXXXXXX" error codes are only listed in more information links on the error page.
- Dell articles on Windows errors:
- For additional assistance with these types of errors, refer to these Microsoft articles:
- Hard Drive Error codes.
Hard Disk Drives (HDDs) may have specific internal diagnostic capabilities called S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology) which work in conjunction with the system Basic Input/Output system (BIOS) and PSA/ePSA diagnostics.
- Hard drive error codes usually appear as alpha-numeric codes on plain test messages before Windows loads such as:
"SMART Failure Predicted on Hard Disk 0: (Manufacturer and model information)
WARNING: Immediately back-up your data and replace your hard drive. A failure may be imminent.
Press F1 to Continue."
In most cases, S.M.A.R.T. errors will trigger a message to run diagnostics. If you encounter a S.M.A.R.T. error confirm the error with PSA/ePSA diagnostics in section 1. of this article.
- Printer Error codes.
Printer error codes can vary between printer models so it is best to refer to the user's guide for the individual printer.
- You can locate the user's guide to your Dell printer on this Dell support website Identify your product weblink either by entering your Printer Service Tag or "Browse for your product".
- Click Browse for a Product then:
- Error code listings for your printer should be in the Troubleshooting section of the User's Guide
You might also want to review the information available on our Printer Support page.
If you need further assistance, click Contact Dell Support.