Dell Premier Website News

Dell Premier Website News

Premier Website News

Table of Contents:

New Enhancements

Fast-track through Premier Checkout - New February, 2019

Discover a powerful and smarter way to explore accessories - New January, 2019

Introducing the Premier Notifications Center - New December, 2018

Premier Account Manager Chat is available for Customers!

Contacting the Premier Website Helpdesk

Past Enhancements (Archive)

Fast-track through Premier Checkout - New February, 2019

Pay for purchases even faster with an Express Checkout profile! Skip entering order contact, billing address, shipping address, delivery method and payment type with each order when you create an Express Checkout profile the next time you purchase. During checkout, simply select "Save new Express Checkout Profile" prior to confirming payment.

Learn how to checkout in two clicks by watching the Express Checkout video.

Express Checkout video (1:25) - English Only

Discover a powerful and smarter way to explore accessories - New January, 2019

Enjoy a new Premier shopping experience through redesigned pages for displays (monitors), accessories and peripherals. Explore our products with ease and determine which is best for your needs. Spend less time searching and more time running your business.

Watch the Accessories and Peripherals video to learn more about the new experience.

Accessories and Peripherals video (1:11) - English Only

Introducing the Premier Notification Center - New December, 2018

Our new messaging center is here, providing you with relevant and timely updates regarding your Premier experience. Get automatic notifications about products, orders, eQuotes, your Dell account team and Premier news.

Watch the Premier Notification Center video and learn how to make the most of this new feature.

Premier Notification Center video (0:52) - English Only

Past Enhancement List

Upgrading the Premier Account Experience - Launched September, 2018

Online Shopping made easier
  • Easy to manage your Standard Configurations
  • Easy to Find
  • Easy to Configure
  • Easy to Shop
  • Easy to Quote
  • Easy to Buy

Upgrading the Premier Account Experience - Launched September, 2018

Now it is even easier to manage your Premier Account information. We are upgrading the performance & layout of the "Premier Account." A newly designed Account homepage provides you with simple access to and better management of features like: user profile, page settings, orders & invoices, and personal information. Real time filtering search boxes help you to quickly find contacts and addresses. Get started and experience your new Account page today! An image of the new layout of the Account page is shown in the image below (Figure 1 : Account page)

Account Page
Figure 1: Account page

Online Shopping made easier! Discover a new streamlined Premier Website experience:

Easy to manage your Standard Configurations
The standard configurations page has been updated for simplified purchasing. Now you can:
  • Use real-time filtering search to quickly find a configuration.
  • View complete standard configuration without switching pages via "Quick Specs".
  • Select multiple items and add to eQuote or Cart with a single click.
  • Receive Notifications per item when a standard configuration is about to be or has retired. Get more visibility for easier product transitions.
Learn more about the simple, intuitive Standard Configurations page and its main features by watching the Standard Configurations video.

Standard Configurations video (0:43) - English Only

Easy to Find
A new, simplified homepage, created to get you on and moving about the site more quickly and easily. Watch the Simplified Home Page video below and learn how to make the most of these recent changes.

Simplified Home Page video (1:09) - English Only

Easy to Configure
An updated, more intuitive configurator for Standard Configurations (if available for your Company), Full Catalog Systems, and Software & Peripherals. Enjoy a single page navigation as well as a cleaner and simpler view. Watch the Premier Configurator video below to learn more about this enhanced feature on your Premier Webpage.

US Premier pages are now displaying "Matching Products" product suggestions in the OptiPlex and Latitude configurator pages. Matching and compatible ready-to-ship (next business day) products are recommended based on specifications selected. Now you can easily see what matches / what is different / full specifications for each proposed configuration.

Premier Configurator (0:33) - English Only

Easy to Shop
Enjoy a re-designed Premier shopping experience so you can navigate the catalog, find what you need faster, compare different products and purchase with ease. Download the New Product Navigation pdf to learn more about the new Premier experience on your Premier Webpage.

Easy to Quote
Manage your eQuotes and sales Quotes in Premier with ease through an upgraded, more intuitive Quotes page. Now you can use dynamic search, re-quote expired eQuotes, and combine multiple quotes into one order. Watch the Simplified Quote Experience video below to learn more about these new features on your Premier Webpage.

Simplified Quote Experience (0:54) - English Only

Easy to Buy
  1. A more intuitive Premier Website shopping cart. Simplified and streamlined save eQuote and checkout processes for enhanced speed and efficiency. For more details have a look at the Dell Premier New Shopping Experience PDF file.
  2. A brand new page to access and buy your recent online orders again. A single click brings you to a pre populated checkout page. Watch the Recent Online Orders video below and learn how to get started using this new feature of your Premier Webpage.

Recent Online Orders video (1:01) - English Only

Top of Page

Contacting the Premier Website Helpdesk - Launched July, 2018

What is happening?

The Dell Premier Website is changing how to submit requests for support. We are aligning our contact methods to other Dell Support Departments and are introducing a web form to quickly submit a request. You will be prompted to define your issue by selecting a few options and providing a brief description.

When is it happening?

The launch is scheduled for July 9th, 2018. The Premier Website Helpdesk team will still receive emails addressed to during this time. Please start using the form for all requests as the direct email option will be phased out in the near future.

Why is this happening?

In order to enhance your experience, this form is designed to direct you to the correct team for support the first time. We have brought all of your most commonly used reasons to contact Dell post purchase into the Premier Website Helpdesk form. You will find options relating to Premier Site Support, Product Technical Support, Order Support and others.

How do I access the form?

Premier Website Support

Top of Page

Premier Account Manager Chat is available for Customers! - Launched October, 2018

Are you looking for help managing page settings, adding a new user to your page, or configuration management?

The Dell Premier Account Manager Team (PAM Team) has recently introduced a way for customers to contact their team. You can now contact the PAM Team via Chat and they will help you with most maintenance requests for your Premier Website.

Why is this happening?

We have listened to our Premier Customers and we are expanding our services to you. Most requests can be handled in place with your authorization, if needed we will work directly with your Dell Sales Representative for any requests that do need approvals and we will keep you updated along the way.

How do I access the Premier Account Manager Chat?

You can easily chat with the Premier Account Manager Team by using a browser on your computer or by using your mobile device. The Premier Account Manager Chat is available for support:

Monday through Friday from 7:00 AM to 6:00 PM CT, closed on weekends and US Holidays.

Premier Account Manager Chat Contact Methods

What can the PAM Team do?

Types of requests handled by the Premier Account Manager Team include but not limited to:
  • Add / Edit / Remove Page Settings & Content
  • Add / Remove users from your page
  • Shipping & Billing Address updates
  • Scheduling Customer Demos & Page Tours
  • Plus so much more
If the PAM Chat Team is unable to help you with your request, we will get you in contact with the team who can.

Top of Page

If you have any questions or need assistance:

Premier Webpage Help

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN301377

Last Date Modified: 02/07/2019 10:40 PM

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