Table of Contents:
Upgrading the Premier Account Experience - New (September, 2018)
Contacting the Premier Website Helpdesk - New (July, 2018)
Online Shopping made easier
- Easy to manage your Standard Configurations
- Easy to Find
- Easy to Configure
- Easy to Shop
- Easy to Quote
- Easy to Buy
Upgrading the Premier Account Experience
- New (September, 2018)
Now it is even easier to manage your Premier Account information. We are upgrading the performance & layout of the "Premier Account." A newly designed Account homepage provides you with simple access to and better management of features like: user profile, page settings, orders & invoices, and personal information. Real time filtering search boxes help you to quickly find contacts and addresses. Get started and experience your new Account page today! An image of the new layout of the Account page
is shown in the image below (Figure 1
: Account page)
: Account page
Contacting the Premier Website Helpdesk is changing
- New (July, 2018)
The Dell Premier Website is changing how to submit requests for email support. Simply define your issue by selecting from a few options and providing a brief description. The form is designed to direct you to the correct team for rapid resolution.
Please copy and paste
this link in to your browser and then bookmark this link for quick help when needed. www.premierhelpdesk.dell.com/phd/email_form/AMER/form.aspx
Online Shopping made easier!
Discover a new streamlined Premier Website experience:
Easy to manage your Standard Configurations
The standard configurations page has been updated for simplified purchasing. Now you can:
- Use real-time filtering search to quickly find a configuration.
- View complete standard configuration without switching pages via "Quick Specs".
- Select multiple items and add to eQuote or Cart with a single click.
- Receive Notifications per item when a standard configuration is about to be or has retired. Get more visibility for easier product transitions.
Learn more about the simple, intuitive Standard Configurations page and its main features by watching the Standard Configurations video.
Easy to Find
Standard Configurations video (0:43) - English Only
A new, simplified homepage, created to get you on and moving about the site more quickly and easily. Watch the Simplified Home Page video below and learn how to make the most of these recent changes.
Simplified Home Page video (1:09) - English Only
Easy to Configure
An updated, more intuitive configurator for Standard Configurations (if available for your Company), Full Catalog Systems, and Software & Peripherals. Enjoy a single page navigation as well as a cleaner and simpler view. Watch the Premier Configurator video below to learn more about this enhanced feature on your Premier Webpage.
Easy to Shop
US Premier pages are now displaying "Matching Products" product suggestions in the OptiPlex and Latitude configurator pages. Matching and compatible ready-to-ship (next business day) products are recommended based on specifications selected. Now you can easily see what matches / what is different / full specifications for each proposed configuration.
Premier Configurator (0:33) - English Only
Easy to Quote
Enjoy a re-designed Premier shopping experience so you can navigate the catalog, find what you need faster, compare different products and purchase with ease. Download the New Product Navigation pdf
to learn more about the new Premier experience on your Premier Webpage.
Manage your eQuotes and sales Quotes in Premier with ease through an upgraded, more intuitive Quotes page. Now you can use dynamic search, re-quote expired eQuotes, and combine multiple quotes into one order. Watch the Simplified Quote Experience video below to learn more about these new features on your Premier Webpage.
Simplified Quote Experience (0:54) - English Only
Easy to Buy
- A more intuitive Premier Website shopping cart. Simplified and streamlined save eQuote and checkout processes for enhanced speed and efficiency. For more details have a look at the Dell Premier New Shopping Experience PDF file.
- A brand new page to access and buy your recent online orders again. A single click brings you to a pre populated checkout page. Watch the Recent Online Orders video below and learn how to get started using this new feature of your Premier Webpage.
Recent Online Orders video (1:01) - English Only
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Contacting the Premier Website Helpdesk more details
What is happening?
The Dell Premier Website is changing how to submit requests for support. We are aligning our contact methods to other Dell Support Departments and are introducing a web form to quickly submit a request. You will be prompted to define your issue by selecting a few options and providing a brief description.
When is it happening?
The launch is scheduled for July 9th, 2018. The Premier Website Helpdesk team will still receive emails addressed to email@example.com
during this time. Please start using the form for all requests as the direct email option will be phased out in the near future.
Why is this happening?
In order to enhance your experience, this form is designed to direct you to the correct team for support the first time. We have brought all of your most commonly used reasons to contact Dell post purchase into the Premier Website Helpdesk form. You will find options relating to Premier Site Support, Product Technical Support, Order Support and others.
How do I access the form?
Please copy and paste
this link in to your browser and then bookmark this link for quick help when needed: www.premierhelpdesk.dell.com/phd/email_form/AMER/form.aspx
Link to alternative Premier Website Support options
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If you have any questions or need assistance:
Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.