Dell Active Pen PN338M Support Center

Dell Active Pen PN338M Support Center



Table of Contents:

  1. Compatible Systems
  2. Setup
  3. Buttons Functionality
  4. Troubleshooting
  5. Frequently Asked Questions
  6. Informational Video

Compatible Systems

The Dell Active Pen PN338M is supported by the following Dell Laptops:

  • Inspiron 5378 2-in-1 *
  • Inspiron 5379 2-in-1 *
  • Inspiron 5482 2-in-1
  • Inspiron 5578 2-in-1 *
  • Inspiron 5579 2-in-1 *
  • Inspiron 5582 2-in-1
  • Inspiron 7370 (Touch Screen only)
  • Inspiron 7373 2-in-1
  • Inspiron 7378 2-in-1 *
  • Inspiron 7386 2-in-1
  • Inspiron 7570 (Touch Screen only)
  • Inspiron 7573 2-in-1
  • Inspiron 7579 2-in-1 *
  • Inspiron 7586 2-in-1
  • Latitude 3190 2-in-1
  • Latitude 3390 2-in-1 (Selected configurations only. Click here to find out if your System supports the pen.)
NOTE: * Models come with both Pen-Enabled and Non-Pen Enabled panels. Only models that have the label "Support Active Pen" will support the stylus.
NOTE: The Pen has only been tested with the above systems. Systems not listed will not support the pen.

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Setup

Download the Dell Active Pen PN338M Quick Start Guide at this link and follow the instructions to setup your pen.

NOTE: Once the battery is installed, the pen can be used to write straightaway. There is no Bluetooth feature for this pen.

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Buttons Functionality

Barrel Button Functionality
1 - Bottom Barrel Button
  • Erase: Press and hold button, then drag on screen to erase contents.
2 - Top Barrel Button
  • Right-Click: Touch screen with pen tip, then press and release button to show a context menu.
  • Select: Press and hold button, then drag pen tip on screen to select contents.

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Troubleshooting

Problems Possible Causes Possible Solutions
Pen Doesn't Work System is not supported. Refer to the list of Compatible Systems.
Battery is inserted incorrectly. Ensure the battery is inserted with the positive sign facing in.
Battery is out of charge. Insert a new battery.

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Frequently Asked Questions

  • How do I pair the pen with my system using Bluetooth?
    There is NO Bluetooth feature for this pen.

  • What is the recommended battery type?
    Alkaline battery is recommended for this pen. The pen uses 1 AAAA battery.

  • How do I preserve battery life?
    To preserve battery life, ensure the tip is not pressed when the pen is not in use. For eg: When storing the pen, make sure the pen is secure so that he tip is not accidentally pressed. Pressing the tip is equivalent to writing and this will drain the battery.

  • Does the pen have a power off option?
    The pen does not have a power off option. When the pen is not in writing mode, the power consumption is lower.

  • What information is required when contacting Dell Tech Support?
    Before contacting Dell Tech Support, get the following information ready:
    1. Order Number.
    2. System Service Tag.
    3. PPID found on the box or on the label inside the pen. The PPID starts with CN.

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Informational Video

Video (English Only) - Accessories for Dell Inspiron 13 & 15 7000 Laptop or 2-in-1 (Dell Active Pen - PN338M) (Official Dell Tech Support)


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Article ID: SLN305294

Last Date Modified: 10/14/2019 03:57 PM


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