Updating the Firmware For Your Dell Monitor

Updating the Firmware For Your Dell Monitor





Firmware Updates

Firmware updates are released to resolve issues or improve the functionality of your Dell display.

Incorrect application of a firmware update can damage your Dell display.


The Firmware Update Process

There are specific requirements that must be met to successfully apply a firmware update to your Dell display.

Caution:
  • Connect the USB upstream cable between the monitor and your computer. Do not use dock or any other device between this connection.
  • Disconnect all other video and USB cables from the monitor before updating firmware.
  • Disconnect all other monitors from the notebook or desktop. This will ensure that only one display is connected while conducting firmware update.
  • Do not unplug the USB upstream cable or turn off the power during the update process.
  • Update your monitors one at a time. Do not conduct firmware update on multiple monitors at a given time.
  • Please disable both monitor and PC power save feature.

When using a Desktop PC, you can have another display with Video only connected to view the download instructions but DO NOT have any USB cables connected to this display.

The best method is to use a notebook to conduct the FW upgrade as it will have its own display to view instructions.

  1. The monitor must be connected to a power source during the firmware update process.
  2. The USB upstream cable must be connected between the monitor and the computer you are using to install the firmware update. (Figure 1)
    Required connections for a firmware update to your display.
    Figure 1 Required connections for a firmware update to your display.

After the Firmware process is complete, you will receive the following message towards the bottom: "To complete update, turn off monitor, replug power cord, turn on monitor (Figure 2 )"

Figure 2

At this point, turn the monitor off, disconnect the power cord, wait 2-5 seconds, re-connect the power cord, and turn the monitor back on.

The firmware for your monitor can be found on the Dell.com/Support/Drivers page.

Further questions can be discussed with Dell Technical Support: Contact Technical Support



Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN306997

Last Date Modified: 01/09/2019 05:46 PM


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