Firmware updates are released to resolve issues or improve the functionality of your Dell display.
Incorrect application of a firmware update can damage your Dell display.
The Firmware Update Process
There are specific requirements that must be met to successfully apply a firmware update to your Dell display.
- Connect the USB upstream cable between the monitor and your computer. Do not use dock or any other device between this connection.
- Disconnect all other video and USB cables from the monitor before updating firmware.
- Disconnect all other monitors from the notebook or desktop. This will ensure that only one display is connected while conducting firmware update.
- Do not unplug the USB upstream cable or turn off the power during the update process.
- Update your monitors one at a time. Do not conduct firmware update on multiple monitors at a given time.
- Please disable both monitor and PC power save feature.
When using a Desktop PC, you can have another display with Video only connected to view the download instructions but DO NOT have any USB cables connected to this display.
The best method is to use a notebook to conduct the FW upgrade as it will have its own display to view instructions.
- The monitor must be connected to a power source during the firmware update process.
- The USB upstream cable must be connected between the monitor and the computer you are using to install the firmware update. (Figure 1)
Figure 1 Required connections for a firmware update to your display.
After the Firmware process is complete, you will receive the following message towards the bottom: "To complete update, turn off monitor, replug power cord, turn on monitor (Figure 2 )"
At this point, turn the monitor off, disconnect the power cord, wait 2-5 seconds, re-connect the power cord, and turn the monitor back on.
The firmware for your monitor can be found on the Dell.com/Support/Drivers page.
Further questions can be discussed with Dell Technical Support: Contact Technical Support
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