Dell Chromebook 5190 2-in-1 Usage and Troubleshooting Guide

Dell Chromebook 5190 2-in-1 Usage and Troubleshooting Guide


Chromebook 5190 2-in-1

Quick Links

Chromebook 5190 2-in-1 Quick Start Guide and Field Service Manual Find your Service Tag and Express Service Code Warranty & Support Services

For help with issues such as: downloading and installing apps, wireless networking, the CROSH diagnostics, mouse, touchpad, keyboard, security and encryption, refer to an expanding section below.


Refer to Dell Knowledge Base article Getting started with the Dell Chromebook, for information on setting up your Chromebook for the first time, backup and recovery options as well as battery health and charging.



(The videos are English only.)


For port locations, browse to the Chromebook 5190 2-in-1 Online Manual Page, and then touch or click PDF to the right of Chromebook 5190 2-in-1 Quick Start Guide.


To view or download the Owner's Manual, browse to the Chromebook 5190 2-in-1 Online Manual Page, and then touch or click PDF under Chromebook 5190 2-in-1 Field Service Manual.


To locate your Service Tag or Express Service Code, browse to Dell Knowledge Base article How to find the Service Tag number on Chromebook / Chromebox within the Operating System.

For information on connecting to your wireless network, refer to Dell Knowledge Base article Setting up the network connection on the Dell Chromebook.


For help determining any connectivity issues, browse to the Chrome Connectivity Diagnostics extension page (you will need to be able to reach the internet on the Chromebook having the issues to be able to get the extension).





(The videos are English only.)

This section covers the Chrome Shell (CROSH) diagnostics. The Chrome OS does not support ePSA, Dell BIOS, the F12 Boot menu or DellConnect. There are no preboot diagnostics.

Note: CROSH command, Chrome Commands & View System Information are not available in Chromebox for Meetings (CfM) Google+ Hangouts mode. To troubleshoot a CfM device in the Chrome OS environment, you have to exit from the CfM Google+ Hangouts mode by pressing and holding the CTRL, ALT and S keys during the boot-up screen.

This section covers the hardware that is installed on your computer; select the tabs below to find out more information.

The battery charge LED indicator is located at the left-hand side of the computer (Figure 1). Refer to Table 1 for the description of the LED.

Chromebook 5190 2-in-1 Battery Status Light
Figure 1:Battery LED Location

LED Behavior Description
Off AC powered, charge level higher than 96%
White AC powered, charge level less than 96%, charging
Off Battery powered, charge level higher than 14%
Off Battery powered, charge level less than 14%, machine in S5
Amber Battery powered, charge level less than 14%, machine in S0 or S3
Blinking Amber Battery error
Table 1: Battery LED Behavior

For more information, refer to the Dell Knowledge Base article Battery Health Check (Chromebook), for information on how to check the health of your battery, and determine if it is charging correctly.

Refer to the following links for information about and resolving issues with input devices.

Refer to the following links for information about external ports and peripherals.

This section covers the Software that is installed on your computer, it also has links to information about Security and Encryption. Refer to the tabs below for more information.

Security and Encryption

Refer to the Chrome Knowledge Base article Chromebook security, for information on the security and encryption features of the Chrome Operating System. External Link

For information on recovering from a malicious site attack, refer to the Chrome Knowledge Base article Recover from a malicious site attack. External Link

Refer to the Google Safety Center to find out how to keep your devices and personal information safe when you’re online.

Dell Specific Information

What is a Service Tag or Express Service Code and how do I locate it?

To locate your Service Tag or Express Service Code, browse to Dell Knowledge Base article How to find the Service Tag number on Chromebook / Chromebox within the Operating System.

Determine Warranty Status

This link provides information on how to Determine Warranty Status.

Note: You will need to know the Service Tag of your Chromebook to determine the warranty status.

Refer to either:

Support Service for Expired Warranties

This link provides information on Support Service for Expired Warranties.

Ownership Transfer

This link provides information on how to submit a Ownership Transfer.

How to Report System Lost or Stolen?

This link provides information on How to Report System Lost or Stolen?





Article ID: SLN309090

Last Date Modified: 09/24/2019 07:45 AM


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