Some Computers May Hang or Present a Blue Screen with Stop Code: MEMORY MANAGEMENT Error

Some Computers May Hang or Present a Blue Screen with Stop Code: MEMORY MANAGEMENT Error


You may experience a time where your Dell computer stops working or presents a Stop Code: MEMORY MANAGEMENT error Figure 1, (commonly called a Blue Screen or BSOD), this may be caused by DDR4 2666MHz memory modules installed in the computers listed in Table 1.

Dell recommends that the latest BIOS be installed. For more information refer to Dell Knowledge Base article Dell BIOS Updates.

Note: To determine whether or not that the latest BIOS includes the resolution for this issue, perform the following steps.
  1. Once on the product page for your computer, select the BIOS file name to expand the section.
  2. Touch or click View full driver details.
  3. Look under Enhancements:.
  4. When Improved memory compatibility for DDR4 2666Mhz memory DIMMS is listed, the BIOS has been updated to resolve the issue. When it does not, please refer to this site later, for an updated BIOS.

Dell also provides an application called SupportAssist, which provides automatic computer updates and proactive resolution features to help identify and prevent issues.

To run the SupportAssist application, perform the following steps.

  1. In the Search Box on your computer, type SupportAssist.
  2. Select SupportAssist in the search results to open the application.
    Note: When SupportAssist is not listed in the search results, it means the application is not installed on your computer. For more information on how to download and install SupportAssist, see the SupportAssist for PCs and tablets page.
  3. Touch or click Update Now under Get Drivers & Downloads, and then follow the prompts.

Alienware
Alienware 15 R4
Alienware 17 R5
Aurora R7
Inspiron
Inspiron 24 5477 AIO
Inspiron 27 7777 AIO
Inspiron 3470
Inspiron 3670
Inspiron G3 3559
Inspiron G5 5587
Inspiron G3 3779
Inspiron G7 7588
Latitude
Latitude 5491
Latitude 5591
Precision
Precision 3530
Precision 5530
Precision 7530
Precision 7730
OptiPlex
OptiPlex 3060
OptiPlex 5060
OptiPlex 5260 AIO
OptiPlex 7060
OptiPlex 7460 AIO
OptiPlex 7760 AIO
OptiPlex XE3
Vostro
Chengming 3980
Vostro 3070
Vostro 3470
Vostro 3670
Vostro 7580
XPS
XPS 8930
XPS 9570
Table 1: Computers That May Have the DDR4 2666MHz C-Die Memory Modules Installed

Memory Management error image
Figure 1: Memory Management Error



Article ID: SLN309844

Last Date Modified: 10/01/2019 05:07 AM


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