WD19TB: Reduced connectivity error message reported on boot

WD19TB: Reduced connectivity error message reported on boot



The following article deals with providing information about an error message seen on startup when connecting the WD19TB docking station to a USB type-C port that doesn't support Thunderbolt 3 protocols.


Is there a Thunderbolt connectivity error reported whenever the WD19TB dock is connected during boot?

If a WD19TB dock is connected to a non-Thunderbolt 3 Type-C port on any Business Dell portable system, a message will appear during POST. If you press F1 the system will boot normally.

Note: The Dell Thunderbolt Docking Station WD19TB will function on a device with a USB-C port that supports DisplayPort over USB-C or Thunderbolt™ 3. When connected to a DisplayPort over USB-C port, the WD19TB dock will function as a WD19 dock. Verify that your PC supports DisplayPort over USB-C or Thunderbolt™ 3.

Non Thunderbolt Type-C Port

(Figure.1 Non-Thunderbolt Type-C port)

Error Message

(Figure.2 Error Message The Docking Station you have connected cannot provide full functionality while connected to the current port. If you have a Thunderbolt port, attach the docking station to that port for full functionality.)

The error message informs you that you should not expect Thunderbolt 3 connectivity from the dock as it is not attached to a Thunderbolt port on the system which it is currently attached to.

Thunderbolt Platforms

Latitude Precision XPS
5280 3520 9365
5480 5520 9360
5580 7520 9560
7280 7720 9575
7380 3530 9570
7480 7530 9360
7285 7530 9370
5289 2-in-1 7730 9000 2-in-1
7389 2-in-1 5530 2-in-1 9380
7290 5530 7390
7390 7540 7300
7490 7740
7390 2-in-1 5540
5491
5591
5290 2-in-1
5300
5400
5500
7300
7400
7400 2-in-1
5401
5501

Non-Thunderbolt Platforms

Latitude Precision XPS
5280 3520 9575
5480 3530
5580 5530 2-in-1
7280
7380
7480
5285 2-in-1
5290
5490
5590
7290
7390
7490
7390 2-in-1
5491
5591
3490
3590
5290 2-in-1
5300
5400
5500



Solution

Updating the latest BIOS version on the computer will help resolve the issue. To download and install the latest BIOS:

Warning: Dell recommends disconnecting any external devices like external hard disk drives, printers, scanners before updating the BIOS.
Warning: Dell laptops must have the battery installed and charged to at least 10% before you begin the BIOS update. Dell recommends connecting the laptop to AC power before proceeding with the update process.
Note: To learn more about updating the BIOS on a Dell computer, see the Dell knowledgebase article Dell BIOS Updates.
  1. Browse to the Dell Drivers & downloads page:

  2. Ensure your system type is correct

  3. Select the Operating System

  4. Under Category, select BIOS

  5. Locate the latest System BIOS

  6. Click Download and save the file to your computer

  7. Open File Explorer and browse to the location where the downloaded file is saved

  8. Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process




Article ID: SLN317387

Last Date Modified: 11/29/2019 05:22 AM


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