The following article deals with providing information about an error message seen on startup when connecting the WD19TB docking station to a USB type-C port that doesn't support Thunderbolt 3 protocols.
If a WD19TB dock is connected to a non-Thunderbolt 3 Type-C port on any Business Dell portable system, a message will appear during POST. If you press F1 the system will boot normally.
(Figure.1 Non-Thunderbolt Type-C port)
(Figure.2 Error Message The Docking Station you have connected cannot provide full functionality while connected to the current port. If you have a Thunderbolt port, attach the docking station to that port for full functionality.)
The error message informs you that you should not expect Thunderbolt 3 connectivity from the dock as it is not attached to a Thunderbolt port on the system which it is currently attached to.
|5289 2-in-1||7730||9000 2-in-1|
|7389 2-in-1||5530 2-in-1||9380|
Updating the latest BIOS version on the computer will help resolve the issue. To download and install the latest BIOS:
Browse to the Dell Drivers & downloads page:
Ensure your system type is correct
Select the Operating System
Under Category, select BIOS
Locate the latest System BIOS
Click Download and save the file to your computer
Open File Explorer and browse to the location where the downloaded file is saved
Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process
Article ID: SLN317387
Last Date Modified: 11/29/2019 05:22 AM
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