The following article provides information about a failure to power on without the AC adapter connected to a Chromebook 3100, 3100 2-in-1, or 3400 system:
You may encounter a situation where your Chromebook 3100, 3100 2-in-1 or Chromebook 3400 system appears to have no power when opening the LCD lid or when pressing the power button on the system.
After a period of time without the AC Adapter connected to the Chromebook system, it will go into what appears to be Long-Term Storage mode.
The Chromebook system batteries are all designed to enter a power-saving mode (cut-off mode). When the cut-off mode is engaged, this prevents the battery from powering on the system.
(Figure.1 Chromebook 3100, 3100 2-in-1 and 3400 notebook systems.)
If you are experiencing no power when opening the LCD lid or when pressing the power button on the system on a daily basis and plugging in AC power corrects the issue we recommend updating your Chrome OS to R79. R79 update should resolve this behavior and is expected to release 12/17/19.
Article ID: SLN317478
Last Date Modified: 01/16/2020 10:18 AM
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