Premier: New Premier Invoicing Report

Premier: New Premier Invoicing Report



This article provides instructions on how to benefit from the new Premier Invoicing Report, as an exclusive service for our Premier Website customers. Users with reporting access can easily view and print invoices online.

The Premier Helpdesk is aware of a couple of issues with the New Premier Invoice Report and are working with Application Support Teams as well as Development Teams to resolve these issues as quickly as possible. For more details please check out the Top Issues section from the Table of Contents below.




The Premier Invoicing Report has been enhanced to provide you with an improved customer experience. Enjoy the simplified and faster navigation and learn below how to get the most out of the new report.

Clicking on the video below will provide you with a general overview of the New Premier Invoicing Report - English Only Video:


New Premier Invoicing Report Overview Video (03:22) - English Only



Table of Contents:
  1. Top Issues
  2. Frequently Asked Questions
  3. Accessing your Premier Invoicing Report
  4. About the Premier Invoicing Report
    1. Filtering options
    2. Available information
    3. Retrieving a certified copy of the invoice
    4. Exporting the report
    5. Customizing items per page
  5. Premier Video Library


Accessing your Premier Invoicing Report

To access the list of available reports, click on "Account" located on the top-right of the masthead and then click on "View & Share Reports" to open this section. A list of reports will appear (this will be setup by your Dell Account Team). Select the Premier Invoicing Report (Figure 1: Navigating to the Invoice Report via Account).

Navigating to the Premier Invoice Report via Account
Figure 1: Navigating to the Invoice Report via Account


If you are unable to find the Premier Invoicing report on your Premier Webpage please contact your Dell Sales Account Team to have this report enabled for you. Follow this link to learn How to find your Dell Sales Account Team on Premier.

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About the Premier Invoicing Report

The Premier Invoicing Report has been developed as an exclusive service for our Premier Website customers. Whether you place your order online or via your Dell Account Team, the Premier Invoicing Report returns invoices for any customer number enabled for reporting.

The new Premier Invoicing Report allows you to find invoices easier than before. The simplified and faster navigation provides you with a much more robust experience. An overview of how to use this report is listed below:
  1. Filtering Options
  2. Available Information
  3. Retrieving a Certified Copy of the Invoice
  4. Exporting the Report
  5. Customizing Items per Page

Filtering Options

Filtering Options now enable you to find invoices by: Customer Number, Search By, Invoice Status or by using a Date Range (from/to).

1 - Customer Number - This dropdown will display the customer number(s) that are associated to your Company's Premier Webpage. If you are missing a Customer Number from this list, please contact your Dell Sales Account Team to have it enabled for you. Follow this link to learn How to find your Dell Sales Account Team on Premier if needed.

2 - Search By - This field allows you to retrieve your invoice(s) by: Invoice Number, Dell Order Number or Purchase Order (PO) Number.

3 - Status - This gives you the ability to filter by the invoice status (Paid vs Unpaid).

4 - Date Range (from/to) - You may refine your search by selecting a date range to filter your results.

When you are ready, just click "Apply" to view the list of available invoices (Figure 2: Filtering Options).

Filtering Options
Figure 2: Filtering Options

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Available Information

You should have access to all of your invoices linked to your customer number(s). Order invoices will be available once your order has been shipped and the Order Status show "Shipped" or "Delivered."

The default columns for the Premier Invoicing Report are: Invoice Number, Invoice Date, Order Number, PO Number, Invoice Due, Status and Invoice Total (Figure 3: Invoice Report Available Information).

1 - Invoice Number - This is a unique number provided by Dell when your order has been shipped. The invoice number also provides you with a clickable link, which returns the electronic copy of the invoice that you can download or print.

2 - Invoice Date - This is the date when the order was shipped from Dell.

3 - Order Number - This is the Dell Order Number, it also provides you with a clickable link to view the details of the order.

4 - PO Number - This is your purchasing order reference number that was provided when placing your order with Dell.

5 - Invoice Due - This indicates the partial or full amount due for the invoice.

6 - Status - This provides you with the status of your invoice (paid vs unpaid).

7 - Invoice Total - This is the total amount of the invoice.

Invoice Report Available Information
Figure 3: Invoice Report Available Information

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Retrieving a certified copy of the invoice

Getting a copy of your invoice is very easy, simply click on the Invoice Number (as shown in Figure 4: Invoice Report Available Information above) and your invoice will be opened in a new window or a new tab within your existing browser window.

Once the invoice that you have selected has been opened you will be able to print or download the invoice as a PDF as needed (Figure 4: Download a copy of your Invoice).

Download a copy of your Invoice as a PDF
Figure 4: Download a copy of your Invoice

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Exporting the report

You can easily download your invoice report in a CSV format by clicking on the Export all button provided (Figure 5: Export the invoice report button)

Export the invoice report button
Figure 5: Export the invoice report button

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Customizing items per page

If you want to view more than 10 invoices per page, you can easily use the dropdown menu to adjust the amount of invoices shown per page. You can select: 10, 15, 25 or 75 (Figure 6: Items per page dropdown option).

Items per page dropdown option
Figure 6: Items per page dropdown option

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Frequently Asked Questions

  1. What can I do if I am unable to find an Invoice for my Dell Order on my Premier Webpage?
  2. I am getting a Page Error when searching, retrieving, or printing an invoice.
  3. I am getting a message stating that my session is invalid or has expired.
  4. How do I find out what Customer Numbers are associated to my Company's Premier Webpage for Reporting? (Opens in a new Window)
  5. How do I find out what Customer Number is associated to my Order Number? (Opens in a new Window)

What can I do if I am unable to find an Invoice for my Dell Order on my Premier Webpage?

Order Invoices will be available once your order has been shipped and the Order Status shows "Shipped" or "Delivered." Below are the three (3) most common methods outside of the Premier Webpage to find or request an Invoice for your Order:
  • Request a copy of your Invoice off of the Dell Support Website.
  • Contact Dell Customer Care.
  • Contact your Dell Sales Representative.
Request a copy of your Invoice off of the Dell Support Website

If you are trying to find an Invoice on your Premier Website but are unable to, you can try using the "Find an Invoice" tool on the Dell Support Website. When using this tool, Invoices are available about 48 hours after your order has shipped.

Find an Invoice tool: Click Here

This tool searches the Invoice Database by using your Order Number and Customer Number. You can find your Order Number and Customer Number on your Order Notification email or by using the "Number Lookup" form located here: Click Here

Contact Dell Customer Care

You can Call, Chat or Email Dell Customer Care and they can assist you with finding out your Order Status and can assist with getting you a copy of your Invoice.

Contact Dell Customer Care: Click Here

Contact your Dell Sales Representative

Your Dell Sales Representative is able to assist you with finding your Order Status and can also assist you with getting a copy of your Invoice. Most Dell Sales Representatives do not have the same access to the Dell Invoice Tool, but they can reach out to Customer Care on your behalf to request your Order Invoice.

To find your Dell Premier Website Sales Representative: Click Here


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I am getting a Page Error when searching, retrieving, or printing an invoice.

Errors occur on Websites for many different reasons and not all error messages are due to a technical issue with the website. If you are experiencing an error when trying to get your Invoice please report the error to the Premier Website Helpdesk so they can investigate this issue and get it resolved as quickly as possible. Below are a couple of Error Messages that could occur when using the Premier Invoicing Report and some information on what you can do to try to resolve the error and other ways to get the invoice that you are needing.

Example Error Messages:

Webpage Error Message

Invoice does not Exist


Webpage Error Message

If you click on the Premier Invoicing Report link and you receive an Error Message like the one below (Figure 7: Invoice Report Webpage Error) it could be caused by a few different reasons, but here are a couple of options you have in order to retrieve your Invoice.
  1. Try logging out of your Company's Premier Webpage, clear your Browser Cache and Cookies, close all browser windows and then re-open a new browser window. Try accessing the Premier Invoicing Report link again. If you still get an error message please report the issue to the Premier Website Helpdesk. Click Here to contact the Premier Website Helpdesk.
  2. Please reach out to Dell Customer Care so they can provide you with the needed Invoice for your Order. Click Here to contact Dell Customer Care.

Invoice Report Webpage Error example
Figure 7: Invoice Report Webpage Error


Invalid Access: Invoice does not exist

When you click on an Invoice Number within the Premier Invoicing Report and you receive an error message like the one below (Figure 8: Invalid Access: Invoice does not exist) it could be caused by a Server Error, Database Error or other reasons. Here are a couple of options you have in order to retrieve your Invoice.
  1. Try logging out of your Company's Premier Webpage, clear your Browser Cache and Cookies, close all browser windows and then re-open a new browser window. Try accessing the Premier Invoicing Report link again. If you still get an error message please report the issue to the Premier Website Helpdesk. Click Here to contact the Premier Website Helpdesk.
  2. Please reach out to Dell Customer Care so they can provide you with the needed Invoice for your Order. Click Here to contact Dell Customer Care.

Invalid access: invoice does not exit error message
Figure 8: Invalid Access: Invoice does not exist


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I am getting a message stating that my session is invalid or has expired.

There could be a couple of reasons why this message has been returned to you when trying to access the Premier Invoicing Report or when trying to access an Invoice. When you access this Report it opens up in a new browser window or a new tab within your browser window. If this window or tab is not in use or if you navigate away you will receive this Warning Message (Figure 9: The session is invalid or has expired). The reason for the timeout is to free up the database resource for others to use.

Here are a couple of options you have in order to retrieve your Invoice:
  1. Try closing this window or tab and then try opening again. If this does not work the error message could be cached in your browser. Please try step #2 below.
  2. Try logging out of your Company's Premier Webpage, clear your Browser Cache and Cookies, close all browser windows and then re-open a new browser window. Try accessing the Premier Invoicing Report link again. If you still get an error message please report the issue to the Premier Website Helpdesk. Click Here to contact the Premier Website Helpdesk.
  3. Please reach out to Dell Customer Care so they can provide you with the needed Invoice for your Order. Click Here to contact Dell Customer Care.

The session is invalid or has expired message
Figure 9: The session is invalid or has expired


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Premier Video Library

The Premier Video Library provides you with short videos that you can watch in order to learn more about the Premier Webpage experience. Click on this link to go to the Premier Video Library

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Top Issues

The Premier Helpdesk is aware of a couple of issues with the New Premier Invoice Report and are working with Application Support Teams as well as Development Teams to resolve these issues as quickly as possible. More details below.

If you are unable to retrieve the Invoice that you are looking for on your Premier Webpage please reach out to Dell Customer Care so they can provide you with the Invoice needed while we work to resolve these issues.

Customer Care contact information can be found by clicking on this link. https://www.dell.com/support/contents/us/en/04/category/Contact-Information/Customer-Support?ref=contactus

Issue #1:

Description: Redirected to "Request Order Support Online" page (Figure 10: Request Order Support Online page)
Details: When using the New Premier Invoice Report, some customers are being redirected to this page when clicking on an Invoice link instead of being redirected to the Invoice PDF. This is currently being investigated by Dell IT and Development Teams.

What can you do? Try closing out of the "Request Order Support Online" page and then click on the same Invoice link a second time. If clicking the Invoice link a second time still does not return the Invoice PDF you can try using the Order Status application (if enabled for your Premier Webpage), fill out the request form, or try again later.

Request Order Support Online page
Figure 10: Request Order Support Online page


Issue #2:

Description: The Invoice cannot be located at this time message (Figure 11: Invoice cannot be located at this time)
Details: Some Invoices may not be available online due to issues retrieving the Invoice PDF or the Invoice creation process has failed.

What can you do? If you receive this message you can try to retrieve the Invoice using the Order Status application or contact Dell Customer Care and request your Invoice. In order for the problem with the online invoice to be corrected please also contact the Premier Website Helpdesk by clicking on the "Premier help" button at the bottom of this article.

Customer Care contact information can be found by clicking on this link. https://www.dell.com/support/contents/us/en/04/category/Contact-Information/Customer-Support?ref=contactus

Invoice cannot be located at this time
Figure 11: Invoice cannot be located at this time

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If you have questions or need assistance.

Premier Webpage Helpdesk




Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: HOW12066

Last Date Modified: 09/17/2018 08:44 AM


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