Printouts Have Vertical Blank Lines or Bars (Deletions) on the Dell Color Laser Printer 3000cn/3010cn/3100cn

Printouts Have Vertical Blank Lines or Bars (Deletions) on the Dell Color Laser Printer 3000cn/3010cn/3100cn


Vertical Deletion 3000cn 3010cn 3100cn

  1. Reseat all four toner cartridges. For instructions to reseat the toner cartridges, refer to the User's Guide for your printer. While reseating, perform the following:
    • Clean the toner cartridges with clean cloth.
    • Verify that the orange plastic covers have been removed from the developer rollers.
    • After inserting a toner cartridge, verify that the toner cartridge lever is fully pressed down and in the locked position (Figure 1).

      Toner Cartridge Insertion
      Figure 1: Toner Cartridge Insertion
  2. Remove the imaging drum cartridge and check if for damage. If the imaging drum appears to be damaged, replace the Imaging Drum Cartridge and check the Bias Transfer Roller (BTR) (Figure 2) for gouges or grooves in the foam. If the BTR is also damaged, Please contact Dell Technical Support for further advice.

    Bias Transfer Roller (BTR)
    Figure 2: Bias Transfer Roller (BTR)
  3. Look down the inside rear area of the printer (Figure 3) for any obstructions or debris in the laser path.

    Laser Path Inside Rear Area of the Printer
    Figure 3: Laser Path Inside Rear Area of the Printer
  4. Reinsert the drum cartridge, and use the cleaning rod to remove excess toner from the printhead.
    1. Open the front cover.
    2. Pull the blue lever (Figure 4) to open the cleaning rod door on the right side of the printer.

      Lever to Open Cleaning Rod Door
      Figure 4: Lever to Open Cleaning Rod Door
    3. Pull the cleaning rod (Figure 5) out until it stops, and then push it back in. Repeat 10-15 times to ensure the printhead window is clean.

      Printhead Cleaning Rod
      Figure 5: Printhead Cleaning Rod
  5. Print a Windows Test Page and check if the problem still occurs.
  6. If the problem persists, print the four 20% Toner Test prints.
    1. Turn the printer off using the power switch on the left side of the printer.
    2. Press and hold the up and down buttons while turning the printer on. Release the buttons when Customer Mode appears on the printer LCD.
    3. Press the down arrow until Test Print appears on the LCD, and then press Select ( ).
    4. Press the down arrow until Cyan20%[ESS] appears, and then press Select ( ) twice. The cyan test page prints. Press Cancel to return to the Test Print menu.
    5. Repeat for Magenta20%[ESS], Yellow20%[ESS] and Black20%[ESS].
    6. Power the printer off and then back on to resume normal operation.
  7. Examine the toner test prints. If only one of the test prints show the print defect, Please contact Dell Technical Support for further advice.
  8. If all four test prints have the defect, print the Gradation [ESS] test print, and turn the printer off when the page begins to emerge from the printer.
    1. Turn the printer off using the power switch on the left side of the printer.
    2. Press and hold the up and down buttons while turning the printer on. Release the buttons when Customer Mode appears on the printer LCD.
    3. Press the down arrow until Test Print appears, and then press Select ( ).
    4. Press the down arrow until Gradation [ESS] appears, and then press Select ( ).
    5. Press Select ( ) again to print the test page.
    6. When the page begins to emerge from the printer, turn the printer off using the power switch on the left side of the printer.
    7. Gently remove the half-printed page from the printer and check if the problem appears on the part of the page that has not passed through the fuser.
    8. If the problem appears on the part of the page that has not passed through the fuser, Please contact Dell Technical Support for further advice. If the problem appears only on the part of the page that has passed through the fuser, replace the Fuser, Please contact Dell Technical Support for further advice.

Article ID: SLN162557

Last Date Modified: 07/11/2016 08:50 AM


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