Knowledge Base

A "Setup Cannot Load the Keyboard Layout File Kbdus.dll" Error Message Appears When Starting Up Using Microsoft XP CD

Kbdus.dll Error Details

When starting a computer by using a Microsoft Windows XP CD, the following error message appears:

Setup cannot load the keyboard layout file Kbdus.dll.
Setup cannot continue. Shut down or restart your computer.

This problem occurs if no drive letters are available to assign to the CD-ROM or DVD-ROM drive. This problem may occur if the computer has more than 24 partitions.

The Mount Manager component in the Windows Setup program assigns drive letters to all available hard disk drive partitions before a drive letter is assigned to the CD-ROM or DVD-ROM drive. If all available drive letters are assigned to the hard disk drive partitions that exist, no drive letter is available for the CD-ROM or DVD-ROM drive.

If no drive letter is available for the CD-ROM or DVD-ROM drive, the Setup program cannot access the CD-ROM or DVD-ROM drive. Therefore, the Setup operation cannot continue.

This problem may also occur if the partition table on the hard disk drive has become damaged.


Power off one or more of your physical hard disks-preferably, hard disks that do not contain software fault-tolerant sets (mirrors, volume sets, or stripe sets) before you start from the Windows CD-ROM. This enables the CD-ROM drive to be assigned a drive letter so it can be used during Setup.

Disconnect Drives that Are Not Required and Restart XP Setup

Perform the following workaround:

  1. If more than one DVD-ROM, CD-ROM, or hard disk drive is installed in the computer, disconnect one of the drives.
    Do not disconnect a hard disk drive that is part of a fault-tolerant set or a stripe set. This includes a hard disk drive that is part of one of the following types of configurations:
    • A hard disk drive that is part of a Redundant Array of Inexpensive Disks (RAID) 1 array. This is also known as a mirror set.
    • A hard disk drive that is part of a RAID 5 array. This is also known as a stripe set with parity.
    • A hard disk drive that is part of a stripe set that is not fault-tolerant
  2. Restart the Windows XP Setup program.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN276240

Last Date Modified: 11/16/2015 04:10 AM

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