How to unlock BitLocker when it stops accepting recovery keys

How to unlock BitLocker when it stops accepting recovery keys


Article Summary: This article contains information regarding a workaround to unlock BitLocker when it stops accepting key inputs to unlock.


Table of Contents:

  1. BitLocker Will Not Unlock
  2. Workaround To Unlock

BitLocker Will Not Unlock


BitLocker may fail to unlock when the key is entered. When the key is entered (even when registered in Active Directory), BitLocker reports the key was accepted and the unlock was successful, but then prompts you to re-enter the key again. This behavior then loops.

Workaround To Unlock


To terminate this BitLocker recovery loop, BitLocker will first need to be suspended from within WinRE. To do so, follow these steps:
  • On the page where you are asked to enter the recovery key, choose the Skip this drive link at the bottom. You should be presented with a menu that will let you get to a command prompt (The sequence is Advanced options -> Troubleshoot -> Advanced options -> Command prompt)
  • Once you have a command prompt, use the following command to check the BitLocker status of the C: drive:
    • manage-bde -status c:
  • If the status is returned as locked, you'll need to use the following command to unlock it using your recovery password:
    • manage-bde -unlock c: -rp <your 48-digit recovery password>
  • Once the drive is unlocked you'll need to use the following command to suspend protection:
    • manage-bde -protectors -disable c:
  • Exit and reboot.
  • The system should now successfully boot Windows. Once there, use the BitLocker control panel to resume BitLocker protection.




Helpful Links




Article ID: SLN285155

Last Date Modified: 10/09/2018 01:41 AM


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