Data Protection and Recovery Options

Data Protection and Recovery Options


Table of Contents:

  1. Data Recovery Services
  2. Keep Your Hard Drive Warranty
  3. Recovery Partners



This article provides a guide on available options regarding Data Protection Services and Data recovery options that are available.


Data Recovery Services

The Hard Drive Data Recovery service is available for non-RAID HDDs on select products that include: Dell OptiPlex™, Precision™, Latitude™, and Vostro™ computer systems. These services need to be purchased separately for each supported product.

Data Recovery Service Includes:

  • Attempt to recover data from failed HDD within the warranty period.

  • Use of class 100 clean room lab, if necessary, to rebuild the drive in order to recover data.

  • Recovered data provided to the customer via external USB Memory Stick, USB HDD, or CD. Fulfillment is at the Partner's discretion depending on the quantity of recovered data. The approved media is dependent on the size of the recovered data and is determined by the Data Recovery Team unless a special request is made by the customer. Once the data is recovered, the media remains with the customer at no additional charges.

  • Services for the term of contract as indicated on the invoice.

  • Access to the Dell Data Protection portal, a secure, password-protected online resource used to monitor the status of your data recovery.

Data Recovery Service Does Not Include:

  • Guarantee that all of the customer's data will be recovered. This service provides just a data recovery attempt using a clean room lab, if necessary, to attempt data recovery.

  • Data destruction or data backup.

  • Other activities such as, installation, de-installation, relocation, preventative maintenance, training assistance, remote administration, or any activities or services not listed in the Service Description.

  • Availability of direct third-party products or the product versions that are currently not supported by the manufacturer, vendor, or partner.

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Keep Your Hard Drive Warranty

Keep Your Hard Drive (KYHD) warranty add-on is available to Pro-Support customers at point of sale to retain control over your sensitive data.

You can add this service to your warranty from the services section when configuring your order online.

Key Benefits of KYHD service:

Greater Security – Your sensitive data and hard drive never have to leave your control. Retaining physical possession of a failed hard drive is an effective way to help ensure security of classified, proprietary or sensitive data.

Complete Control – By keeping failed hard drives in-house, you decide how and when to dispose of your data, on your own terms. Tracking failed hard drives in-transit becomes a non-issue. Covers multiple drives in a system and multiple failures.

Compliance Enablement – Help comply with current data privacy regulations and internal company policies by ensuring sensitive information on your hard drives is not compromised.

Risk Mitigation – Proper control/disposition of sensitive data can mitigate risk of expensive civil liability by helping to prevent potential exposure of confidential customer data or intellectual property.

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Dell Data Recovery Partners

Dell customers can connect with data recovery specialists located within your country or location. Being a Dell customer may entitle you to offers and discounts on services. Please note any of these offers and discounts are subject to change at the companies discretion. While all of our partners are headquartered in the United States, all of our partners can support customers all over the world.

All of our Data Recovery Partners are able to recover data from RAID, NAS and SAN systems. If you have a data recovery need applicable to one of storage solutions, please contact any of our data recovery partners for more information.

Dell Data Recovery Partners Contact information:

DriveSavers Data Recovery External Link

Gillware Data Recovery External Link

Kroll Ontrack External Link

Ace Data Recovery External Link

Flashback Data, LLC External Link

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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN286279

Last Date Modified: 06/28/2017 03:56 PM


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