System Battery Shows "Plugged in Not Charging" When You Hover Over the Battery Icon

System Battery Shows "Plugged in Not Charging" When You Hover Over the Battery Icon



Plugged in Not Charging

A portable system shows "plugged in not charging" when you hover over the battery icon. The system will also charge outside of windows (in the system BIOS, F2 on Boot Up) (Figure 1).

Plugged in, not Charging Error
Figure 1

NOTE: Check to see if there is a hotkey to disable the battery. Some systems have an option on the keyboard {Example (Fn+F2)} that will disable charging. Should your system have this option, use it to enable charging.
Note: If you are not getting this exact message, please try these other articles for AC adaptor and Battery issues.

Troubleshooting Steps

NOTE: Ensure that the AC adapter connected to the system meets the minimum wattage for the system to charge the battery. Many high end systems require higher capacity AC adapters than low and mid-range systems. (90 watt for basic & midrange systems, 150 / 180 / 210 watt for select high end systems.)

Also systems docked in E-Port series replicators need the AC adapter that was paired with the E-port as they are a higher capacity based on the additional power requirements of the port replicator. (130 watt for basic systems, 210 / 240 watt for high end ones.)

  1. Check system power connection.
    • Check the DC port for dust or debris. Blowing into the port or using a can of air could allow for better contact resolving the issue.

  2. Microsoft ACPI Compliant Control Method Battery listing (Figure 2).
    1. Click Start and type device in the search field, then select Device Manager.
    2. Expand the Batteries category.
    3. Under the Batteries category, right-click the Microsoft ACPI Compliant Control Method Battery listing, and select Uninstall (Figure 3).
      • You may see more than one.
      • WARNING: Do not remove the Microsoft AC Adapter driver or any other ACPI compliant driver.
    4. On the Device Manager Taskbar, click Scan for hardware changes.
      • Alternately, select Action > Scan for hardware changes.
    5. Windows will scan your computer for hardware that doesn't have drivers installed, and will install the drivers needed to manage your battery's power. The notebook should now indicate that the battery is charging.
    6. If you still have the issue try updating the chipset driver and reboot.

Windows Device Manager
Figure 2

Windows Device Manager
Figure 3

  1. Update the BIOS. You can locate the latest BIOS update for your system by visiting the Drivers and Downloads Page (select your system by adding your tag or from the product list if not already cookied). In the Downloads section you will find the latest BIOS for your system.
NOTE: Make sure to check for encryption or other BIOS settings that would cause you to skip this step.
  1. Load Defaults in the BIOS
NOTE: If the system does not have a user removable battery skip this step.
  1. You may drain the residual power of your computer and re-calibrate the battery by following the steps below:
    1. Power off your computer.
    2. Remove all the external peripherals (printers, scanners or any other USB device) connected to your computer.
    3. Please remove the AC adapter and battery of your computer.
    4. Press and hold the power button of your computer for 10-15 seconds to drain the residual power.
    5. Release the power button
    6. Keep the battery out for at least 2 - 3 hours.
    7. Then insert the battery and charge it overnight with the system powered off.
    8. Insert the battery in and connect the AC adaptor.
    9. Then power on the computer and see if it works.

  2. Another step you may try is to check the battery health from control panel by following the steps below (Figure 4):
    1. Click on Windows logon on desktop.
    2. Type 'Power options' in search bar above that.
    3. Click on Power Options.
    4. Check for the 'Battery Health Meter' among the different options on the left side of window.
    5. Check for battery health and check if the battery charging is disabled.
    6. Restart your computer to check if the issue is fixed.

Windows Battery Meter
Figure 4

  1. Run and install all Windows Updates.
  1. Dell Power Manager should be checked to verify that no options to "Not Charge" the system are disabled.
    An example is the option in Dell Power Manager to not charge at night.

Should none of the above steps resolve the issue, contact Dell Technical Support.






Article ID: SLN296542

Last Date Modified: 09/11/2019 06:00 PM


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