Latitude Exx50 / xx50 Series (5250 / 5450 / 5550 / 7250 / 7450) Network Interface Controller (NIC) Not Initializing in Windows Pre-boot Environment

Latitude Exx50 / xx50 Series (5250 / 5450 / 5550 / 7250 / 7450) Network Interface Controller (NIC) Not Initializing in Windows Pre-boot Environment





Unable to Initialize the Network Driver

There have been several issues as of late in which the purchasers of Latitude Exx50 series systems are unable to initialize the network driver in Windows PE.

The Latitude Exx50 series has the same Intel 217 / 218 Network Interface Controller (NIC) as the Latitude Exx40 series. However, Intel has changed the Hardware Identification (HWID) (but not the driver class) in the Latitude Exx50 series.


Solution: Upgrade the Image Network Driver

In most cases, the old E1D network driver (version earlier than 12.12.50.4) will have to be removed from the boot image prior to installing the newer driver (Versions 12.12.50.4 or 12.12.50.7205) due to the drivers having the same name.

The E7250 for example has a HWID of 15A2 and SUBSYS_062D1028 for the Intel 217/218 Gigabit NIC; the E1D driver 12.12.50.4 does not have that SUBSYS, however 12.12.50.7205 has the SUBSYS present.

Depending on the imaging software, the SUBSYS may or not be relevant.

NOTE: E1D62x64 can be used in Windows PE 5.0 if necessary.

Microsoft Deployment Toolkit 2013 / Windows Deployment Services 2012 (MDT 2013 / WDS 2012)

  1. Make sure to replace the E1D driver with driver version 12.12.50.7205 (Figure 1).

    Figure 1
  2. Update the Deployment Share (Figure 2).
    Figure 2
  3. Replace the Lite Touch image in Windows Deployment Services (Figure 3 & 4):

    Figure 3


    Figure 4
  4. Restart Windows Deployment Services (Figure 5)

    Figure 5

Microsoft System Center Configuration Manager 2012 (SCCM 2012)

Make sure you have first removed the old E1D driver and replaced it with the new E1D driver in the boot image (Figure 6):

Figure 6

Method 1

Use Dell Command Integration Suite (DCIS) to import the latest Windows PE 5.0 CAB file to the Boot Image (Figure 7 & 8):

Figure 7


Figure 8

Method 2

Search the Driver Pool for "217-LM" AND Version "12.12.50":
Categorize that driver as PEx64 (Figure 9)

Figure 9

Add the PEx64 categorized 12.12.50.x driver to the Boot Image (Figure 10 & 11):

Figure 10


Figure 11


System Center Configuration Manager 2007 (SCCM 2007)

Method 1

Import the latest Dell WinPE CAB Package using DCIP (Figure 12 & 13):

Figure 12


Figure 13

Method 2

NOTE: I217-LM driver for Latitude xx40 series 12.6.47 needs to be replaced with 12.12.50.4 or 12.12.50.7205

Before (Figure 14):

Figure 14

After (Figure 15):

Figure 15

Replace the driver in the boot image (Figure 16)

Figure 16


Windows PE 4.0

Windows PE 4.0 will work by using the latest Windows PE 4.0 CAB file (A05) with the exception of replacing the E1D driver from the latest driver (Figure 17 & 18).

  1. Download Network_Driver_MXH3C_WN_19.2.0.0_A09, extract the contents to a temp directory
  2. Run Setup.exe /x=c:\temp\E1D
  3. Use the Windows8 (not 7 or 8.1) drivers in the PE files


Figure 17


Figure 18

NOTE: Completely re-generate the PE images, do not update them.

The Deployment Image Servicing and Management (DISM) Tool

(in case the previous steps do not work, review DISM and use the following drivers).

DISM log is in C:\windows\logs\DISM\dism.log

Use Trace32 to view the file (the DISM log is usually very large and may take up to 3 minutes to load) (Figure 19).

Figure 19

More info as to why the driver is present but not loading with older (N6RY0) drivers.

DISM is unable to process the signature file and marking the file as "not boot critical"; which means it will not load automatically (or at all).

Check the DISM log file for any other "Unsigned" or "not boot critical" messages (Figure 20 & 21).

Figure 20


Figure 21

https://www.dell.com/support/home/Drivers/DriversDetails?driverId=MXH3C

Download Network_Driver_MXH3C_WN_19.2.0.0_A09 (12.12.50.4), extract the contents to a temp directory (Figure 22).

  • Run Setup.exe /x=c:\temp\E1D
  • Use the appropriate version of the driver for your PE:


Figure 22

  • E1D62x64.inf Windows PE 3.0
  • E1D63x64.inf Windows PE 4.0
  • E1D64x64.inf Windows PE 5.0

Remove any other version of the E1D driver from the boot images.

If you have further questions about this solution, please contact Dell Technical Support.



Article ID: SLN296860

Last Date Modified: 04/19/2019 10:55 AM


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