The XPS 13 9343 and Precision M3800 Developer Edition Dell-Recovery Utility May Crash During Out of Box Experience. Follow the steps provided in this article to resolve the issue.
Some Developer Edition users may experience an issue where the out of box experience crashes if they choose to create recovery media during the out of box experience. It has been determined that updating the Ubuntu operating system before creating recovery media prevents this issue from occurring. If you encounter this issue follow the steps below.
First you will need to run the factory restore from within the Grub menu.
To open the Grub menu, just press the ESC key once the Dell splash screen is showing during startup. From the Grub menu choose the "Restore Ubuntu 14.04 to factory state" option. Once the recovery has finished the system will run through the out of box experience (OOBE) again. This time choose the "Don’t generate recovery media at this time" option from the "Create Dell Recovery Media" window. (See Figure 1.)
Figure 1. Don't generate recovery media at this time.
Once the out of box experience is finished and you get to the desktop, you need to update the system using either of two methods before attempting to create recovery media (both methods require internet access). The first is by running the following commands from a terminal.
sudo apt-get update
sudo apt-get upgrade
Alternately you can use the Update Manager Utility to install updates. First search Dash for "Software Updater". (See figure 2)
Figure 2. Search the DASH for software updater.
When you run Software Updater it will first check the Ubuntu repositories for updates. (See Figure 3.)
Figure 3. Software updater checking for updates.
You will be notified about all available updates. Click the "Install Now" button. (See Figure 4.)
Figure 4. Install now button in Software updater.
You will need to enter your password and click the Authenticate button. (See Figure 5.)
Figure 5. Enter password then click the Authenticate button.
The updates will then install. (See Figure 6.)
Figure 6. Updates installing in the Software updater.
Once the updates are complete, you can search Dash for the Dell Recovery utility to create your recovery media. (See Figure 7.)
Figure 7. Searching the DASH for the Dell Recovery utility.
Article ID: SLN298209
Last Date Modified: 09/14/2019 07:01 AM
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