Driver Installation Guide for Dell Docking Station WD15

Driver Installation Guide for Dell Docking Station WD15




Find information about how to download and install device drivers for Dell Docking Station WD15 on a PC. Installing or updating the drivers to the latest version ensures optimal performance of the docking station.


The Dell Docking Station WD15 is a device that links all your electronic devices to your PC using a USB-C cable interface. Connecting the PC to the docking station allows you to access all peripherals (mouse, keyboard, stereo speakers, external hard drive, and large-screen displays) without having to plug each one into the PC.

Note: The Dell Docking Station WD15 only works with DisplayPort over USB-C or Thunderbolt protocols and is not compatible with all USB-C ports.
Note: PCs that require more than 130 W power input must also be connected to their own power adapter for charging and operating at full performance.

Dell recommends installing the following BIOS, firmware and drivers step-by-step in the prescribed order to ensure optimal performance.

Search for model name or enter the Service Tag of your PC on the Dell Drivers & Downloads page. Select the Operating System to view all available updates for your PC.

  1. Flash the latest Basic Input / Output PC (BIOS) available for the PC. This is posted under the "BIOS" section.
  2. Restart the PC.
  3. Install the Intel Thunderbolt Controller Driver available for the PC. This is posted under the "Chipset" section.
    Note: This applies to the PC that has a Thunderbolt 3 (USB-C) port.
  4. Install the Intel Thunderbolt 3 Firmware Update available for the PC. This is posted under the "Chipset" section.
    Note: This applies to the PC that has a Thunderbolt 3 (USB-C) port.
  5. Install the Intel HD Graphics Driver available for the PC. This is posted under the "Video" section.
  6. Install the RealTek USB GBE Ethernet Controller Driver available for the PC. This is posted under the "Docks & Stands" section.
  7. Install the RealTek USB Audio Driver for the Dell Thunderbolt™ Dock and Dell Dock available for the PC. This is posted under the "Docks & Stands" section.
  8. Restart the PC.
  9. After the software update process completes, connect the AC adapter to the WD15 dock first and then attach the USB-C cable to the PC and update the Dell Dock firmware before using the docking station.

Dell highly recommends the following applications to automate the installation of BIOS, driver and critical updates specific to your PC and docking station. These applications are available to download on Dell Drivers & Downloads page.

  • The Dell Update application is supported on Dell XPS laptops and Dell Venue
  • The Dell Command | Update application is supported on Dell Precision, XPS and Latitude laptops.
Note: The WD15 dock firmware will need to be updated manually as it is not delivered via these applicatons.
Note: If your PC has a third party anti-virus software running, it is suggested that you disable the anti-virus before running DCU and ensure it isn’t reactivated during the update process.
Caution: Ensure your PC has the MOST CURRENT BIOS REVISION installed BEFORE Installing the Dock Firmware update. (If you are unsure, see driver update information below.)
Note: Ensure that the Dell Docking Station WD15 is connected to your PC to update firmware of the docking station.

Dell Docking Station WD15 setup requirement: First, connect the AC adapter to your Dell Docking Station WD15 and then attach the USB-C cable to your PC.

Note: Do not disconnect the dock from your PC or remove the AC power from your dock during the firmware update procedure.
  1. Download the Dell Wired Dock (WD15) Firmware Update Utility under the "Docks & Stands" section to your local drive and run the .exe file as administrator. You will need to uncheck the box "Show all Drivers for Service Tag XXXXXXX" in order to see the firmware.
  2. Click the OK to complete the component update on Windows OS and the PC will reboot into pre-boot environment to update the rest firmware components. (See Figures 1 - 6)

    Figure 1: - Dock Firmware update setup screen


    Figure 2: - Dock Firmware initialization


    Figure 3: - Dock Firmware update in progress


    Figure 4: - Dock Firmware PC reboot notification


    Figure 5: - Dock Firmware progress after 1st reboot


    Figure 6: - Dock Firmware update had completed.
  3. After all the firmware components are updated, your PC will reboot to Windows OS.
  4. Disconnect your Dell Docking Station WD15 from the PC and remove AC adapter from the docking station.
  5. Connect the AC adapter back to your Dell Docking Station WD15 and then attach the USB-C cable to your PC.

Article ID: SLN301970

Last Date Modified: 05/03/2019 05:31 PM


Related Articles

Rate this article

Accurate
Useful
Easy to understand
Was this article helpful?
Yes No
Send us feedback
Comments cannot contain these special characters: <>()\
Sorry, our feedback system is currently down. Please try again later.

Thank you for your feedback.