Resolving Paper Jams on a Dell 1700 or 1700n Laser Printer - KB Article - 184252

Resolving Paper Jams on a Dell 1700 or 1700n Laser Printer - KB Article - 184252

Clear Paper Jams

When a paper jam occurs, the printer stops and the operator panel’s Paper Jam and Continue lights display.

To clear a paper jam from a 1700 or 1700n laser printer:

  1. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence.

  2. If you are feeding paper from a tray, remove the tray, and then remove any jams (Figure 1).

Figure 1: Remove the Paper Tray

  1. Open the front cover and remove the toner cartridge assembly (Figure 2).

Figure 2: Remove the Toner Cartridge

Do not leave the toner cartridge assembly exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems.
  1. Remove any jams in the area behind the toner cartridge assembly (Figure 3).

Figure 3: Remove Jams Behind the Toner Cartridge

  1. Lift the flap at the front of the printer and remove any jams beneath the flap (Figure 4).

Figure 4: Remove Any Jams Beneath the Front Printer Flap

  1. Open the rear exit and remove any jams (Figure 5).

Figure 5: Remove Jams From the Rear of the Printer

  1. After you have cleared the jams, reinstall the toner cartridge assembly, make sure all printer covers and trays are closed, and then press Continue to resume printing.

    The printer automatically reprints the page or pages that caused the paper jam.

Prevent Paper Jams From Occurring When Using the Dell 1700 or 1700n Laser Printer

To prevent paper jams from occurring when using your Dell 1700 or 1700n Laser Printer, it is recommended that you consider the following:

  1. Verify that the edges of your paper are not folded or curled.

  2. Prepare a stack of paper for loading by flexing or fanning it back and forth (Figure 1).

Figure 1: Prepare paper for use

  1. Load the paper in the tray with the print side facing down.

  2. Slide the two side guides and the back guide until they fit snugly against the stack of paper (Figure 2).

Figure 2: Adjust the side and back paper guides

  1. When inserting envelopes into the 1700 or 1700n laser printer, insert them with the flap side face down and with the stamp area on the top right side.

  2. To reduce paper jams, it is recommended that you not use envelopes that:

    • Have excessive curl

    • Are stuck together

    • Are damaged in any way

    • Contain windows, holes, perforations, cutouts, or embossing

    • Use metal clasps, string ties, or metal folding bars

    • Have postage stamps attached

    • Have any exposed adhesive when the flap is in the sealed position

  3. To prevent damage to either your printer or to transparency media, it is recommended that you use transparencies designed for laser printers.

Recommended Amounts of Paper
Type Of Paper # of Sheets
Plain Inkjet Paper Tray 1: 250 (20lb paper)
Transparencies, Envelopes, or Cards Tray 1: 10 Sheets, Envelopes or Cards
Labels Tray 1: 10 sheets

  1. When feeding paper manually into the printer or when loading the paper tray, do not force the paper into the printer or into the paper tray.

  2. Verify that the paper guide is not causing the paper to bow.

  3. Verify that the printer is sitting on a flat, level surface.

  4. Verify that the printer settings are correct for the type of document you want to print.

  5. Verify that the paper is resting against the right side of the paper tray.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN37021

Last Date Modified: 04/08/2015 10:27 AM

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