This article is aimed at providing some useful tips and guidance on arranging an 'out of warranty' repair for your Dell system.
Some of the steps and available procedures regarding repair may vary depending on country and support region.
Please also check your available warranty and status of your system warranty before proceeding using the steps below.
You can check your current warranty status online on the Dell Support website. See How to Find Warranty Status and Information for info on checking your system warranty. If the warranty has expired you have a couple of options available for future support.
Extended Warranty: Your warranty can be extended online see How to Find Warranty Status and Information
Accidental Damage (Complete Care) Service: covers repair and replacement for system damage not covered under your base warranty. You can check your warranty cover status on the Dell Support Website.
Out of warranty repair process:
System failure / issue identified
Check warranty status on the Dell support site (see warranty status guide above)
If out of warranty -> contact Dell Technical Support
The technician will diagnose the fault over the phone and provide a quote if requested. (see the chargeable repair guide below)
If looking to proceed with quote reply to the quote acknowledging your acceptance
Payment method processed
Repair call booked on acceptance of payment
On contacting Dell to arrange a repair you will be asked for the below information before a quote can be arranged.
Service Tag or Express Service Code of the damaged system
Contact Information (Name, Telephone, E-mail etc)
Description of the damage. (Where possible pictures of the damage)
Shipping Address - (Parts or Engineer Service)
If possible please have your Customer Number available as this will help identify the correct account to bill to if your company has multiple open accounts with Dell.
(Customer numbers usually starts with country code and then numerical value e.g.: GBXXXXXXX for the UK)
The customer number can be found on your Dell invoice or by contacting your Account Manager.
Cause of Failure Examples: (Damage)
Drops, Falls and other collisions
Cracks, dents or bent components
The technical support representative will advise the most cost effective solution for repair, this can sometimes include 'Collect and Return' services if available in your location. This can often be the best repair option for liquid damage or cases where multiple parts may be required and the full extent of damage can not easily be diagnosed.
Article ID: SLN284409
Last Date Modified: 05/22/2019 10:19 AM
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