Dell Thunderbolt Dock TB16 Driver Installation Guide

Dell Thunderbolt Dock TB16 Driver Installation Guide



Summary: This article provides the information on the installation of Dell Thunderbolt Dock (TB16) drivers for Dell portable systems.

Note: You must update your computer's BIOS and the Dell Docking Station drivers to the latest versions available at Dell Driver & Downloads Website before using the docking station. Older BIOS versions and drivers could result in the docking station not being recognized by your computer or not functioning optimally. Please also note that Diagnostic tests will not identify issues with the dock should you encounter any issues as these are designed to test the connected system only.


Table of Contents:

  1. Automated Driver Update using Dell Update / Dell Command | Update
  2. Manual installation of Dell Thunderbolt Docking Station (TB16) Drivers

Note: Dell recommends installing the system BIOS/drivers and firmware on your dock in the prescribed order to ensure optimal performance.

Search for your system model name under Select a Product selection, or enter the service tag of your system to locate Drivers & Downloads page on the Dell Support Website. Select your Operating System to view all available updates for your system.


Automated Driver Update using Dell Update / Dell Command | Update

Dell highly recommends the following applications to automate the installation of BIOS, firmware, driver and critical updates specific to your system and docking station. These applications are available to download on Driver & Downloads page on the Dell Driver & Downloads Website. Pick your system type from the list or enter the service tag of your system to get the right version for your computer.

  • Dell Update application is supported on Dell Venue and select XPS systems.
    Note: TB16 dock connection to your computer is required in order for Dell Update to start software updates on the host system.
  • Dell Command I Update application is supported on Precision, Latitude notebooks, and select XPS systems.
Note: The latest Dell Update and Dell Command | Update are incapable of updating the Intel HD Graphics Driver to the latest version. Navigate to the Dell Driver & Downloads Website by searching the service tag of your system. Download and install the latest Intel HD Graphics Driver in "Video" section for your system.
Note: If your system has a third party anti-virus software running, it is suggested that you disable the anti-virus before running DCU and ensure it isn’t reactivated during the update process.

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Manual installation of Dell Thunderbolt Docking Station (TB16) Drivers

Alternatively, Dell recommends installing the following BIOS, firmware and drivers step-by-step in the prescribed order to ensure optimal performance.

Search for your system model name under Select a Product selection, or enter the service tag of your system to locate Drivers & Downloads page on the Dell Driver & Downloads Website. Change the Operating System to view all available updates for your system.

Warning: These updates should be done before plugging in the docking station for the first time.
  1. Flash the latest Basic Input / Output System (BIOS) for the system. This is available in the "BIOS" section.
  2. Install the latest Intel Thunderbolt Controller Driver for the system. This is available in the "Chipset" section.
  3. Install the latest Intel Thunderbolt 3 Firmware Update for the system. This is available in the "Chipset" section.
  4. Install the latest Intel HD Graphics Driver for the system. This is available in the "Video" section.
  5. Install the latest ASMedia USB 3.0 Extended Host Controller Driver for Dell Thunderbolt Dock. This is available in the "Docks & Stands" section.
  6. Install the latest RealTek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock and Dell Dock. This is available in the "Docks & Stands" section.
  7. Install the latest RealTek USB Audio Driver for Dell Thunderbolt Dock and Dell Dock. This is available in the "Docks & Stands" section.
  8. Restart the system.
  9. After the software update process completes, connect the AC adapter to the TB16 dock first and then attach the Thunderbolt 3 (Type C) cable to the computer before using the docking station.

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Article ID: SLN304347

Last Date Modified: 05/31/2018 03:35 PM


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