How to Find and Activate Microsoft Office 2016 / 2019 / 365 on your Dell System

How to Find and Activate Microsoft Office 2016 / 2019 / 365 on your Dell System



Get online support for Microsoft Office 2016 / 2019 / 365 installed on your Dell device. Find troubleshooting tip and activation steps for OEM factory installed versions of Microsoft Office.


Note: The MSA account used for activation should not be on a Domain.

Let's get started (Prerequisites)

Active Internet Connection
To redeem and activate Microsoft Office installed on your system, you need an active internet connection. If your system shows connectivity issues, use the Windows Network Troubleshooter External Link to correct the problem.

Windows is Activated
Microsoft Windows 10 must be activated before you can redeem and activate Microsoft Office 2016 / 2019 / 365.

To check the activation status in Windows 10, select the Start button.

  • Select Settings icon.
  • Select Update & Security, and then select Activation. This page indicates whether Windows is activated.

If Windows is not activated click on Troubleshoot and follow the prompts.

Microsoft Account
A Microsoft account is required to access and save settings for Microsoft devices and services and makes it simple to reinstall Office without a product key. If you don't have a Microsoft Account, please visit Microsoft's support site External Link to create a new account.

Microsoft Office 2016/2019/365 cannot activate without a valid Microsoft Account. More information about the requirement is available at Microsoft.com External Link.

Microsoft Office Version
Did you order Microsoft Office 2019/365 with your system? If in doubt, please check the order details of your system. If Office was not selected.


Activate Microsoft Office 2019

You just received the device and want to activate Microsoft Office 2019 for the first time.
With all prerequisites in place, it’s time to activate Office!

From the Windows desktop:

  • Click the Start button and bring up the Windows start menu.
  • Click on the Microsoft Word tile (Figure 1).

    Figure 1

The Office application presents the activation screen:

  • Confirm the Microsoft Account on the screen is correct. If not, click "use different user" and follow the prompts.
  • Click Activate (Figure 2).

    Figure 2

Office will take a few moments to update features and validate the license. Allow Office to finish this step (the duration varies depending on internet connection speed and number of updates available for download) (Figure 3).

Figure 3

Accept the license agreement (Figure 4).

Figure 4

Microsoft Office 2019/365 is now activated and ready to use.


Activate Microsoft Office 365

You just received the device and want to activate Microsoft Office 2019 for the first time.
With all prerequisites in place, it’s time to activate Office!

From the Windows desktop:

  • Click the Start button and bring up the Windows start menu.
  • Click on the Microsoft Word tile (Figure 5).

    Figure 5

The Office application presents the activation screen:

  • Confirm the Microsoft Account on the screen is correct. If not, click "use different user" and follow the prompts.
  • Click Activate (Figure 6).

    Figure 6
  • Microsoft Office will open a browser window to validate your Microsoft Account credentials.
  • Click Sign In (Figure 7).

    Figure 7

Enter the credentials for an existing Microsoft Account (Figure 8).

  • MSA Email Address.
  • Password.

Click Sign In.

Figure 8

Read carefully and validate that the Office 365 Edition is correct. If you are not certain, please check your system configuration for order details.

  • Turn reoccurring Billing on or off (Figure 9).
  • Click Next.

    Figure 9

Use the confirmation screen to validate that all info / settings are correct.

  • If you need to change anything, click on the "change" link next to the description.
  • Click Next (Figure 10).

    Figure 10

Microsoft Office will now start the feature update.

  • Please wait until the screen changes (Figure 11).

    Figure 11

The browser windows will notify you once the updates finished. At this point switch back to the Office application and continue to follow the prompts (Figure 12).

Figure 12

Now back in the Office app, you will be prompted for the Cloud setup (Figure 13 & 14).

Figure 13


Figure 14

Accept the End User Agreement (EULA) (Figure 15).

Figure 15

Microsoft Office 365 is now activated and ready to use.


Note: The MSA account used for activation should not be on a Domain.

Follow below steps if you have to reinstall Microsoft Office after Windows, was reinstalled, or replaced the system drive:

Go to Missing Office apps (missing on a new device, or after reinstalling Windows) (In the Troubleshooting section) to download and install the applications. Then continue with the following steps.

From the Windows desktop:

  • Click the Start button and bring up the Windows start menu.
  • Click on the Microsoft Word tile (Figure 16).

    Figure 16

Click File -> Account (Figure 17 & 18).

  • Click on "Sign in".
  • Enter the Microsoft Account credentials.

    Figure 17


    Figure 18

Microsoft Office 2019 / 365 is now activated (Figure 19).

Figure 19


Note: These steps apply to Office 2016, 2019, and 365.

Missing Office apps (missing on a new device, or after reinstalling Windows)"

If you cannot locate Office apps like Word and Excel open a web browser.

Navigate to https://account.microsoft.com/services/ External Link

Sign on with your Microsoft Account.

Select Services & subscriptions.

Select View Product Key and Install (Figure 20).

Figure 20

The number of applications included with the Microsoft Office suite depends on the edition you purchased with the system. You can find the list of applications included at Compare All Microsoft Office Products External Link.

Select Install next to the Office version you purchased with the system (Figure 21).

Figure 21


Select a Different Microsoft Account

If you like to use a different Microsoft Account, Click on "use different account".

A new pop-up will appear that allows you to enter sign information for an existing account (Figure 22):

  • Type MSA Email address.
  • Password.
  • Click Sign In.

    Figure 22

Microsoft Office will continue with the activation process.

Create a new Microsoft Account.
Go to the Microsoft account sign-in page External Link

  • Next to the No account? prompt, select Create one!
  • Fill out the form with your information and create a password.
  • Select Next.

If these steps do not resolve the issue, pleaes go to the Contact Microsoft if the Issue Still Unable to Resolve section.


Note: If the steps in the Troubleshooting section do not resolve the issue, please use the following steps.

Still have Problems?

If you still cannot download, install or activate Microsoft Office, please contact Microsoft directly.

Click on the link (Support.Microsoft.com) to open the Microsoft Support Agent (opens in a different window).

Then select the "Contact Support link".

Answer the questions below.

Virtual Agent Question Answer
"I'm Microsoft's Virtual Agent. I'd love to help you.
You can also ask to talk to a person at any time. Please briefly describe your issue below."
I cannot activate Office.
Did this solve your problem? No

Choose from the contact options presented. The options may vary, depending on availability (Figure 22).

Figure 22

Microsoft will likely request proof of purchase. You can obtain this from the Dell eSupport portal.

  • Navigate to Dell.com/Support
  • Enter the SVCTAG of your system, or click on Detect and follow the prompts (Figure 23).

    Figure 23
  • Click on System Configuration -> Current Configuration.
  • Scroll down to find Microsoft Office (Figure 24).

    Figure 24


Can I reinstall Windows on a new Dell system immediately and activate Microsoft Office later?
No. The Microsoft Office 2016 / 2019 / 365 license included with your system must be redeemed and activated before reinstalling Windows on your system. Failure to activate Office before reinstalling Windows will break the Office entitlement, and you will not be able to activate Microsoft Office without contacting Dell.

Can Microsoft Office 2016 / 2019 / 365 OEM licenses be activated on a closed network?
No. Deployment scenarios with closed network circuits / no network connectivity should consider using Microsoft Office ProPlus External Link with a Volume License agreement (VL). Please contact your Dell sales team to discuss the licensing options best for your organization.

I ordered multiple systems with Microsoft Office 2016 / 2019 / 365 pre-installed. Can I activate the all licenses at once?
No. Computers must connect with Microsoft activation servers and activate their licenses one at a time, either over the Internet or by telephone. The process is a Microsoft mandate and cannot be bypassed or automated.

Can I activate a Microsoft Office 2016 / 2019 / 365 bundled license without a Microsoft Account (MSA)?
No. Microsoft requires a Microsoft Account (MSA) as well as an active internet connection for successful activation.

I have more than 25 new systems with Microsoft Office 2016 / 2019 / 365 pre-installed. How can I track the licenses without creating multiple Microsoft Accounts (MSAs)?
Microsoft Accounts can only register up to 25 licenses per account External Link.

Can Dell provide a list of all Microsoft Office 2016 / 2019 / 365 license keys that I ordered?
No. Your Microsoft Account (MSA) handles record-keeping for all your Microsoft Office 2016 / 2019 / 365 OEM licenses. For security reasons, your MSA will only display the last five digits of the product keys associated with the Microsoft Account.

My organization purchased multiple systems with Microsoft Office factory installed. Can I activate Office without MSA, or use one MSA for all devices?
Microsoft Office 2016 and newer versions require a Microsoft Account to redeem and activate Office.
If you purchased <25 devices you can activate each system individually under the same Microsoft Account. 26+ devices require additional Microsoft Account(s).

My organization purchased systems with Microsoft Office factory installed. Can I reimage the device with my company’s image and still activate Office OEM version?
No. Microsoft does not allow reimaging rights on OEM installed versions of Office.

My organization maintains custom images with Office preinstalled. Can I use the OEM license to activate Office after reimaging with my image?
No. This requires Microsoft Office ProPlus and a Volume License agreement.

Can I view my product key online?
See the Microsoft article on viewing your product key online External Link. You can view your product key online, but it will not match the product key shown in the My Office Account section of your Microsoft Account (MSA).


Additional Resources






Article ID: SLN304490

Last Date Modified: 08/12/2019 05:48 PM


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