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Article Number: 000149335

Can't play error message when playing video/audio with external 3.5mm plug-in speakers/headsets

Summary: Download our latest driver to resolve this playback issue.

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Article Content

Symptoms

You may observice this intermittent error message and cannot playback audio/video content when using external 3.5mm plug-in speaker/headsets devices.
If using USB speakers/headsets instead, no such issue will be observed.
      
SLN305557_en_US__11(1)
 
 

Cause

N/A

Resolution

To rectify this issue, please download the Realtek HD Audio Driver, version 6.0.1.8098, A02 (or latest version currently available) from the Dell Drivers and Downloads site.
 

Article Properties

Affected Product

Inspiron 3268, Inspiron 3668, Vostro 3268, Vostro 3668, Vostro 3669

Last Published Date

21 Feb 2023

Version

4

Article Type

Solution

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